Pathfields Medical Group, Plymouth: patient reviews and CQC rating
Pathfields Medical Group is a GP practice in Plymouth with 29,566 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 15.3 full-time-equivalent qualified GPs, or 1,932 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pathfields Medical Group
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 18%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 22nd of the 24 practices in Plymouth with 50 or more responses. 24% found it easy to get through by phone (England: 57%). The overall experience result is 24 points lower than in 2025 (78%). 179 patients answered the survey (response rate 27%).
| Survey question | Pathfields Medical Group | Devon | England |
|---|---|---|---|
| Overall experience good | 54% | 79% | 77% |
| Easy to contact by phone | 24% | 59% | 57% |
| Easy to contact via the website | 18% | 62% | 58% |
| Easy to contact via the NHS App | 21% | 55% | 54% |
| Reception team helpful | 63% | 87% | 85% |
| Last contact good | 50% | 76% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 84% | 90% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Pathfields Medical Group is Good, published in December 2018. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
29,566 patients were registered at Pathfields Medical Group in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 15.3 full-time-equivalent qualified GPs, there are 1,932 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 3.7 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.7 | 18.6 |
| August 2024 | 13.9 | 19.9 |
| August 2025 | 15.9 | 20.8 |
| August 2026 | 15.3 | 20.4 |
From June 2026 to August 2026 the practice recorded 17,765 appointments a month, or 601 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 58% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Pathfields Medical Group | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 601 | 626 | 510 |
| Face to face | 37% | 54% | 63% |
| Same day as booked | 58% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), heart failure (1.7% against 1.1%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%) and palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| COPD | All ages | 3.5% | 1.9% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Pathfields Medical Group, Plympton Health Centre, Mudgeway, Plympton, Plymouth, PL7 1AD. Phone: 01752 341474. Website: www.pathfieldspractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Plympton Health Centre | 0.0 km | 50% |
| Elm Surgery | 3.9 km | 81% |
| Church View Surgery | 4.0 km | 82% |
| Dean Cross Surgery | 4.3 km | 83% |
| Wycliffe Surgery | 5.4 km | 80% |
How do patients rate Pathfields Medical Group?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Pathfields Medical Group as good, below the England figure of 77%. 24% found it easy to get through by phone.
How many patients are registered at Pathfields Medical Group?
29,566 patients were registered in September 2026, down 0.1% on a year earlier.
What is Pathfields Medical Group's CQC rating?
Good overall, published in December 2018.
How many GPs does Pathfields Medical Group have?
15.3 full-time-equivalent qualified GPs (28 qualified GPs by headcount), which is 1,932 patients per GP against 2,171 across England.
Are appointments at Pathfields Medical Group face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pathfields Medical Group's phone number?
01752 341474.