Pier Health PCN: primary care network practices and patient survey
Pier Health PCN is a primary care network of 7 GP practices with 99,935 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,166 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Pier Health PCN with survey results, the share of patients describing their overall experience as good ranges from 65% at 168 Medical Group to 85% at The Milton Surgery, with a median of 71% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Tudor Lodge Surgery has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Milton Surgery | 8,981 | 85% | 71% | Good | 2,021 |
| Winscombe Family Practice | 11,597 | 84% | 66% | Good | 1,775 |
| Tudor Lodge Surgery | 12,238 | 79% | 76% | Good | 2,585 |
| The Cedars Surgery | 16,899 | 71% | 43% | Good | 2,691 |
| Stafford Medical Group | 10,576 | 71% | 41% | Good | 2,418 |
| Graham Road Surgery | 14,607 | 70% | 50% | Inadequate | 1,863 |
| 168 Medical Group | 25,037 | 65% | 47% | Good | 2,099 |
Results for the network as a whole, from 929 responses, against Bristol, North Somerset and South Gloucestershire and England.
| Survey question | Pier Health PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 54% | 55% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 72% | 67% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
There are 2,166 registered patients per full-time-equivalent qualified GP in Pier Health PCN, close to England's 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. Practices recorded 454 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 37% of appointments took place on the day they were booked (England: 45%). 22% of registered patients are aged 65 or over (England: 19%).
| Measure | Pier Health PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Patients per qualified GP | 2,166 | 1,925 | 2,171 |
| Appointments per 1,000 patients a month | 454 | 459 | 510 |
| Face-to-face appointments | 68% | 65% | 63% |
| Same day as booked | 37% | 38% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 22% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Pier Health PCN is osteoporosis (2.7% against 1.2%).
| Condition register | Age group | Pier Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% | 14,698 |
| High blood pressure | All ages | 17.7% | 15.2% | 16,699 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 7,085 |
| Asthma | 6+ yrs | 8.0% | 6.6% | 7,159 |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% | 4,934 |
| Cancer | All ages | 5.0% | 3.8% | 4,713 |
| Coronary heart disease | All ages | 3.9% | 3.0% | 3,682 |
| Atrial fibrillation | All ages | 3.1% | 2.2% | 2,924 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 2,564 |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% | 1,086 |
| COPD | All ages | 2.6% | 1.9% | 2,468 |
| Heart failure | All ages | 1.4% | 1.1% | 1,348 |
| Dementia | All ages | 1.3% | 0.8% | 1,218 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 932 |
| Serious mental illness | All ages | 1.1% | 1.0% | 1,045 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 787 |
| Learning disability | All ages | 0.7% | 0.6% | 663 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 599 |
| Palliative care | All ages | 0.6% | 0.6% | 570 |
- Affinity (Bnssg) PCN (2 practices)
- Brisdoc PCN (2 practices)
- Bristol Inner City PCN (4 practices)
- Connexus PCN (5 practices)
- Fabb (Fishponds, Air Balloon & Beechwood) PCN (3 practices)
- Gordano Valley PCN (4 practices)
- Northern Arc PCN (2 practices)
- Yate & Frampton PCN (5 practices)
Which practices are in Pier Health PCN?
168 Medical Group, Graham Road Surgery, Stafford Medical Group, The Cedars Surgery, The Milton Surgery, Tudor Lodge Surgery and Winscombe Family Practice.
How do patients rate Pier Health PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Pier Health PCN cover?
99,935 registered patients across 7 practices in September 2026.
How many patients per GP does Pier Health PCN have?
2,166 per full-time-equivalent qualified GP, against 2,171 across England.