Stafford Medical Group, Weston Super Mare: patient reviews and CQC rating
Stafford Medical Group is a GP practice in Weston Super Mare with 10,576 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 4.4 full-time-equivalent qualified GPs, or 2,418 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stafford Medical Group
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 41%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 6 practices in Weston Super Mare with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (56%). 96 patients answered the survey (response rate 25%).
| Survey question | Stafford Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 41% | 55% | 57% |
| Easy to contact via the website | 56% | 60% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 71% | 86% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 63% | 67% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
CQC's overall rating for Stafford Medical Group is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,576 patients were registered at Stafford Medical Group in September 2026, down 2.4% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,418 patients per GP, more than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 4.2 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 5.0 | 5.0 |
| August 2026 | 4.4 | 4.4 |
From June 2026 to August 2026 the practice recorded 3,755 appointments a month, or 355 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Stafford Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 459 | 510 |
| Face to face | 65% | 65% | 63% |
| Same day as booked | 35% | 38% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.5% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), serious mental illness (0.7% against 1.0%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 18.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Stafford Medical Group, Locking Castle Medical Centre, Highlands Lane, Weston Super Mare, BS24 7DX. Phone: 01934 524260. Website: www.lockingcastlemedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cedars Surgery | 1.0 km | 71% |
| The Milton Surgery | 2.4 km | 85% |
| 168 Medical Group | 3.1 km | 65% |
| Graham Road Surgery | 4.2 km | 70% |
| Tudor Lodge Surgery | 4.8 km | 79% |
- 168 Medical Group (65% overall experience good)
- Graham Road Surgery (70% overall experience good)
- The Cedars Surgery (71% overall experience good)
- The Milton Surgery (85% overall experience good)
- Tudor Lodge Surgery (79% overall experience good)
- Winscombe Family Practice (84% overall experience good)
How do patients rate Stafford Medical Group?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Stafford Medical Group as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Stafford Medical Group?
10,576 patients were registered in September 2026, down 2.4% on a year earlier.
What is Stafford Medical Group's CQC rating?
Good overall, published in December 2017.
How many GPs does Stafford Medical Group have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,418 patients per GP against 2,171 across England.
Are appointments at Stafford Medical Group face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stafford Medical Group's phone number?
01934 524260.