168 Medical Group, Weston Super Mare: patient reviews and CQC rating
168 Medical Group is a GP practice in Weston Super Mare with 25,037 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 11.9 full-time-equivalent qualified GPs, or 2,099 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about 168 Medical Group
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who described their overall experience of the practice as good: 65%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 6 practices in Weston Super Mare with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (76%). 110 patients answered the survey (response rate 27%).
| Survey question | 168 Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 65% | 78% | 77% |
| Easy to contact by phone | 47% | 55% | 57% |
| Easy to contact via the website | 56% | 60% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 68% | 67% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 72% of 362 responses rated the practice good or very good (England: 92%).
CQC's overall rating for 168 Medical Group is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,037 patients were registered at 168 Medical Group in September 2026, up 1.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 11.9 full-time-equivalent qualified GPs, there are 2,099 patients per GP, close to the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 13.0 nurses and 10.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.1 | 11.1 |
| August 2024 | 12.6 | 13.7 |
| August 2025 | 10.2 | 13.0 |
| August 2026 | 11.9 | 14.7 |
From June 2026 to August 2026 the practice recorded 10,860 appointments a month, or 434 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 32% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | 168 Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 459 | 510 |
| Face to face | 89% | 65% | 63% |
| Same day as booked | 32% | 38% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), palliative or supportive care needs (1.3% against 0.6%) and dementia (1.6% against 0.8%). The practice's patients live in areas with an average deprivation score of 26.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.9% | 14.3% |
| High blood pressure | All ages | 17.2% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
168 Medical Group, 168 Locking Road, Weston Super Mare, BS23 3HQ. Phone: 01934 624242. Website: www.newcourtsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Milton Surgery | 1.0 km | 85% |
| Graham Road Surgery | 1.1 km | 70% |
| Tudor Lodge Surgery | 1.9 km | 79% |
| The Cedars Surgery | 2.6 km | 71% |
| Stafford Medical Group | 3.1 km | 71% |
- Graham Road Surgery (70% overall experience good)
- Stafford Medical Group (71% overall experience good)
- The Cedars Surgery (71% overall experience good)
- The Milton Surgery (85% overall experience good)
- Tudor Lodge Surgery (79% overall experience good)
- Winscombe Family Practice (84% overall experience good)
How do patients rate 168 Medical Group?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of 168 Medical Group as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at 168 Medical Group?
25,037 patients were registered in September 2026, up 1.1% on a year earlier.
What is 168 Medical Group's CQC rating?
Good overall, published in November 2018.
How many GPs does 168 Medical Group have?
11.9 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 2,099 patients per GP against 2,171 across England.
Are appointments at 168 Medical Group face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is 168 Medical Group's phone number?
01934 624242.