The Milton Surgery, Weston Super Mare: patient reviews and CQC rating
The Milton Surgery is a GP practice in Weston Super Mare with 8,981 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.4 full-time-equivalent qualified GPs, or 2,021 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Milton Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 6 practices in Weston Super Mare with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (80%). 143 patients answered the survey (response rate 39%).
| Survey question | The Milton Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 71% | 55% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 88% | 67% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
CQC's overall rating for The Milton Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,981 patients were registered at The Milton Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,021 patients per GP, close to the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 5.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 4.5 |
| August 2024 | 3.1 | 4.2 |
| August 2025 | 3.8 | 5.9 |
| August 2026 | 4.4 | 5.5 |
From June 2026 to August 2026 the practice recorded 3,871 appointments a month, or 431 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Milton Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 431 | 459 | 510 |
| Face to face | 71% | 65% | 63% |
| Same day as booked | 40% | 38% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), dementia (2.0% against 0.8%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 20.3% | 14.3% |
| Asthma | 6+ yrs | 9.7% | 6.6% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Dementia | All ages | 2.0% | 0.8% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
The Milton Surgery, 232-234 Milton Road, Weston Super Mare, BS22 8AG. Phone: 01934 249554. Website: www.themiltonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| 168 Medical Group | 1.0 km | 65% |
| The Cedars Surgery | 1.7 km | 71% |
| Graham Road Surgery | 2.0 km | 70% |
| Stafford Medical Group | 2.4 km | 71% |
| Tudor Lodge Surgery | 2.9 km | 79% |
- 168 Medical Group (65% overall experience good)
- Graham Road Surgery (70% overall experience good)
- Stafford Medical Group (71% overall experience good)
- The Cedars Surgery (71% overall experience good)
- Tudor Lodge Surgery (79% overall experience good)
- Winscombe Family Practice (84% overall experience good)
How do patients rate The Milton Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Milton Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at The Milton Surgery?
8,981 patients were registered in September 2026, down 0.9% on a year earlier.
What is The Milton Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does The Milton Surgery have?
4.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,021 patients per GP against 2,171 across England.
Are appointments at The Milton Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Milton Surgery's phone number?
01934 249554.