Graham Road Surgery, Weston-super-mare: patient reviews and CQC rating
Graham Road Surgery is a GP practice in Weston-super-mare with 14,607 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Inadequate overall, in a report published in September 2023. It has 7.8 full-time-equivalent qualified GPs, or 1,863 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Graham Road Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who described their last contact with the practice as good: 52%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 6 practices in Weston Super Mare with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (56%). 132 patients answered the survey (response rate 26%).
| Survey question | Graham Road Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 43% | 60% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 52% | 73% | 73% |
| Wait for appointment about right | 68% | 67% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
CQC's overall rating for Graham Road Surgery is Inadequate, published in September 2023. 3 key questions are rated differently: Caring Requires Improvement, Responsive Requires Improvement and Effective Requires Improvement. Its previous overall rating was Requires Improvement (August 2022).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
14,607 patients were registered at Graham Road Surgery in September 2026, up 51.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,863 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 9.9 nurses and 11.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 5.7 |
| August 2024 | 2.9 | 5.0 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 7.8 | 7.8 |
From June 2026 to August 2026 the practice recorded 7,704 appointments a month, or 527 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Graham Road Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 527 | 459 | 510 |
| Face to face | 58% | 65% | 63% |
| Same day as booked | 39% | 38% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), osteoporosis (2.3% against 1.2%) and serious mental illness (1.9% against 1.0%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.8% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Graham Road Surgery, 22 Graham Road, Weston-super-mare, BS23 1YA. Phone: 01934 628111. Website: www.grahamroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| 168 Medical Group | 1.1 km | 65% |
| Tudor Lodge Surgery | 1.4 km | 79% |
| The Milton Surgery | 2.0 km | 85% |
| The Cedars Surgery | 3.7 km | 71% |
| Stafford Medical Group | 4.2 km | 71% |
- 168 Medical Group (65% overall experience good)
- Stafford Medical Group (71% overall experience good)
- The Cedars Surgery (71% overall experience good)
- The Milton Surgery (85% overall experience good)
- Tudor Lodge Surgery (79% overall experience good)
- Winscombe Family Practice (84% overall experience good)
How do patients rate Graham Road Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Graham Road Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Graham Road Surgery?
14,607 patients were registered in September 2026, up 51.7% on a year earlier.
What is Graham Road Surgery's CQC rating?
Inadequate overall, published in September 2023.
How many GPs does Graham Road Surgery have?
7.8 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,863 patients per GP against 2,171 across England.
Are appointments at Graham Road Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Graham Road Surgery's phone number?
01934 628111.