Burnley East PCN: primary care network practices and patient survey
Burnley East PCN is a primary care network of 6 GP practices with 55,415 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,484 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Burnley East PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Thursby Surgery to 80% at Parkside Surgery, with a median of 73% (England: 77%). None differs from England by more than the survey's margin of error. Yorkshire Street Medical Centre has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Parkside Surgery | 15,827 | 80% | 38% | Good | 2,248 |
| Yorkshire Street Medical Centre | 7,259 | 79% | 81% | Good | 1,410 |
| Burnley Wood Medical Centre | 7,034 | 74% | 63% | Good | 1,482 |
| Briercliffe Surgery | 8,304 | 72% | 68% | Good | 3,707 |
| Colne Road Surgery | 8,466 | 70% | 61% | Good | 8,466 |
| Thursby Surgery | 8,525 | 69% | 42% | Good | 3,996 |
Results for the network as a whole, from 612 responses, against Lancashire and South Cumbria and England.
| Survey question | Burnley East PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 56% | 61% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 68% | 74% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
There are 2,484 registered patients per full-time-equivalent qualified GP in Burnley East PCN, more than England's 2,171 and Lancashire and South Cumbria's 2,288. Practices recorded 534 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 54% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | Burnley East PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,484 | 2,288 | 2,171 |
| Appointments per 1,000 patients a month | 534 | 471 | 510 |
| Face-to-face appointments | 57% | 70% | 63% |
| Same day as booked | 54% | 42% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 19% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Burnley East PCN is peripheral arterial disease (0.9% against 0.6%), and the furthest below is osteoporosis (0.8% against 1.2%).
| Condition register | Age group | Burnley East PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% | 7,226 |
| High blood pressure | All ages | 16.2% | 15.2% | 9,056 |
| Diabetes | 17+ yrs | 9.2% | 7.9% | 4,059 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 3,952 |
| Cancer | All ages | 3.8% | 3.8% | 2,119 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 1,629 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,980 |
| COPD | All ages | 2.7% | 1.9% | 1,488 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 1,231 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,145 |
| Heart failure | All ages | 1.0% | 1.1% | 585 |
| Serious mental illness | All ages | 1.0% | 1.0% | 577 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 432 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 515 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 166 |
| Dementia | All ages | 0.8% | 0.8% | 455 |
| Palliative care | All ages | 0.8% | 0.6% | 451 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 343 |
| Learning disability | All ages | 0.7% | 0.6% | 375 |
- Barrow Together PCN (8 practices)
- Burnley West PCN (5 practices)
- Carnforth and Milnthorpe PCN (2 practices)
- Grange and Lakes PCN (6 practices)
- Kendal PCN (3 practices)
- Mid Furness PCN (4 practices)
- Preston North & East PCN (8 practices)
- Western Dales PCN (3 practices)
Which practices are in Burnley East PCN?
Briercliffe Surgery, Burnley Wood Medical Centre, Colne Road Surgery, Parkside Surgery, Thursby Surgery and Yorkshire Street Medical Centre.
How do patients rate Burnley East PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Burnley East PCN cover?
55,415 registered patients across 6 practices in September 2026.
How many patients per GP does Burnley East PCN have?
2,484 per full-time-equivalent qualified GP, against 2,171 across England.