Burnley Wood Medical Centre, Burnley: patient reviews and CQC rating
Burnley Wood Medical Centre is a GP practice in Burnley with 7,034 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 4.7 full-time-equivalent qualified GPs, or 1,482 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burnley Wood Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 74%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 11 practices in Burnley with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (82%). 106 patients answered the survey (response rate 28%).
| Survey question | Burnley Wood Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 63% | 61% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 57% | 54% |
| Reception team helpful | 74% | 86% | 85% |
| Last contact good | 69% | 74% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 269 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burnley Wood Medical Centre is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,034 patients were registered at Burnley Wood Medical Centre in September 2026, up 2.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,482 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 3.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.0 |
| August 2024 | 4.0 | 7.0 |
| August 2025 | 5.2 | 7.9 |
| August 2026 | 4.7 | 6.5 |
From June 2026 to August 2026 the practice recorded 3,216 appointments a month, or 457 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 55% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Burnley Wood Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 471 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 55% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (3.1% against 1.9%) and depression (21.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 40.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.7% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Burnley Wood Medical Centre, 50 Parliament Street, Burnley, BB11 3JX. Phone: 01282 731395. Website: www.burnleywoodmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Yorkshire Street Medical Centre | 0.6 km | 79% |
| Riverside Family Practice | 0.8 km | 67% |
| Burnley Group Practice | 0.8 km | 62% |
| Parkside Surgery | 1.3 km | 80% |
| Thursby Surgery | 1.9 km | 69% |
- Briercliffe Surgery (72% overall experience good)
- Colne Road Surgery (70% overall experience good)
- Parkside Surgery (80% overall experience good)
- Thursby Surgery (69% overall experience good)
- Yorkshire Street Medical Centre (79% overall experience good)
How do patients rate Burnley Wood Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Burnley Wood Medical Centre as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Burnley Wood Medical Centre?
7,034 patients were registered in September 2026, up 2.1% on a year earlier.
What is Burnley Wood Medical Centre's CQC rating?
Good overall, published in March 2019.
How many GPs does Burnley Wood Medical Centre have?
4.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,482 patients per GP against 2,171 across England.
Are appointments at Burnley Wood Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burnley Wood Medical Centre's phone number?
01282 731395.