Riverside Family Practice, Burnley: patient reviews and CQC rating
Riverside Family Practice is a GP practice in Burnley with 5,571 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 1.1 full-time-equivalent qualified GPs, or 5,065 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Family Practice
Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 11 practices in Burnley with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (68%). 99 patients answered the survey (response rate 9%).
| Survey question | Riverside Family Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 39% | 61% | 57% |
| Easy to contact via the website | 44% | 55% | 58% |
| Easy to contact via the NHS App | 41% | 57% | 54% |
| Reception team helpful | 66% | 86% | 85% |
| Last contact good | 55% | 74% | 73% |
| Wait for appointment about right | 48% | 70% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 178 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Family Practice is Good, published in October 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,571 patients were registered at Riverside Family Practice in September 2026, down 3.7% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 5,065 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 2.2 |
| August 2024 | 1.1 | 3.0 |
| August 2025 | 1.1 | 2.2 |
| August 2026 | 1.1 | 3.2 |
From June 2026 to August 2026 the practice recorded 2,242 appointments a month, or 402 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 13% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Riverside Family Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 471 | 510 |
| Face to face | 76% | 70% | 63% |
| Same day as booked | 13% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%) and diabetes (11.5% against 7.9%). It has a lower share for palliative or supportive care needs (0.0% against 0.6%), dementia (0.2% against 0.8%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 49.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.5 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Riverside Family Practice, St Peters Health Centre, Church Street, Burnley, BB11 2DL. Phone: 01282 644123. Website: www.riversidefamilypractice.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burnley Group Practice | 0.0 km | 62% |
| Yorkshire Street Medical Centre | 0.4 km | 79% |
| Parkside Surgery | 0.4 km | 80% |
| Burnley Wood Medical Centre | 0.8 km | 74% |
| Colne Road Surgery | 1.1 km | 70% |
- Burnley Group Practice (62% overall experience good)
- Dr Anjum Seema Iqbal (66% overall experience good)
- Padiham Group Practice (72% overall experience good)
- Rosegrove Surgery (64% overall experience good)
How do patients rate Riverside Family Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Riverside Family Practice as good, below the England figure of 77%. 39% found it easy to get through by phone.
How many patients are registered at Riverside Family Practice?
5,571 patients were registered in September 2026, down 3.7% on a year earlier.
What is Riverside Family Practice's CQC rating?
Good overall, published in October 2022.
How many GPs does Riverside Family Practice have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,065 patients per GP against 2,171 across England.
Are appointments at Riverside Family Practice face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Family Practice's phone number?
01282 644123.