Yorkshire Street Medical Centre, Burnley: patient reviews and CQC rating
Yorkshire Street Medical Centre is a GP practice in Burnley with 7,259 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 5.1 full-time-equivalent qualified GPs, or 1,410 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Yorkshire Street Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 11 practices in Burnley with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (85%). 106 patients answered the survey (response rate 27%).
| Survey question | Yorkshire Street Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 81% | 61% | 57% |
| Easy to contact via the website | 45% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 82% | 74% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 281 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Yorkshire Street Medical Centre is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,259 patients were registered at Yorkshire Street Medical Centre in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,410 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.0 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.9 |
| August 2024 | 4.3 | 5.4 |
| August 2025 | 5.1 | 6.0 |
| August 2026 | 5.1 | 6.0 |
From June 2026 to August 2026 the practice recorded 2,890 appointments a month, or 398 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 33% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Yorkshire Street Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 398 | 471 | 510 |
| Face to face | 58% | 70% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), peripheral arterial disease (1.1% against 0.6%) and COPD (3.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 39.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Palliative care | All ages | 1.4% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 87.6% | 74.9% |
Yorkshire Street Medical Centre, 80 Yorkshire Street, Burnley, BB11 3BT. Phone: 01282 731361. Website: www.ourdoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverside Family Practice | 0.4 km | 67% |
| Burnley Group Practice | 0.4 km | 62% |
| Burnley Wood Medical Centre | 0.6 km | 74% |
| Parkside Surgery | 0.8 km | 80% |
| Thursby Surgery | 1.3 km | 69% |
- Briercliffe Surgery (72% overall experience good)
- Burnley Wood Medical Centre (74% overall experience good)
- Colne Road Surgery (70% overall experience good)
- Parkside Surgery (80% overall experience good)
- Thursby Surgery (69% overall experience good)
How do patients rate Yorkshire Street Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Yorkshire Street Medical Centre as good, against 77% across England. 81% found it easy to get through by phone.
How many patients are registered at Yorkshire Street Medical Centre?
7,259 patients were registered in September 2026, up 0.1% on a year earlier.
What is Yorkshire Street Medical Centre's CQC rating?
Good overall, published in April 2016.
How many GPs does Yorkshire Street Medical Centre have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,410 patients per GP against 2,171 across England.
Are appointments at Yorkshire Street Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Yorkshire Street Medical Centre's phone number?
01282 731361.