Burnley Group Practice, Burnley: patient reviews and CQC rating
Burnley Group Practice is a GP practice in Burnley with 24,720 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 7.6 full-time-equivalent qualified GPs, or 3,236 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burnley Group Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 24%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 11th of the 11 practices in Burnley with 50 or more responses. 24% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (51%). 89 patients answered the survey (response rate 19%).
| Survey question | Burnley Group Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 62% | 78% | 77% |
| Easy to contact by phone | 24% | 61% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 57% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 47% | 74% | 73% |
| Wait for appointment about right | 54% | 70% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 80% of 330 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burnley Group Practice is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,720 patients were registered at Burnley Group Practice in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 7.6 full-time-equivalent qualified GPs, there are 3,236 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 5.2 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 9.7 |
| August 2024 | 8.2 | 14.0 |
| August 2025 | 8.2 | 11.6 |
| August 2026 | 7.6 | 11.3 |
From June 2026 to August 2026 the practice recorded 11,824 appointments a month, or 478 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 53% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Burnley Group Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 478 | 471 | 510 |
| Face to face | 48% | 70% | 63% |
| Same day as booked | 53% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), depression (22.4% against 14.3%) and COPD (2.9% against 1.9%). It has a lower share for chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 39.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.8 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.4% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.8% | 74.9% |
Burnley Group Practice, St Peter's Centre, 3rd Floor, Church Street, Burnley, BB11 2DL. Phone: 01282 911630. Website: www.bgpburnleygp.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverside Family Practice | 0.0 km | 67% |
| Yorkshire Street Medical Centre | 0.4 km | 79% |
| Parkside Surgery | 0.4 km | 80% |
| Burnley Wood Medical Centre | 0.8 km | 74% |
| Colne Road Surgery | 1.1 km | 70% |
- Dr Anjum Seema Iqbal (66% overall experience good)
- Padiham Group Practice (72% overall experience good)
- Riverside Family Practice (67% overall experience good)
- Rosegrove Surgery (64% overall experience good)
How do patients rate Burnley Group Practice?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Burnley Group Practice as good, below the England figure of 77%. 24% found it easy to get through by phone.
How many patients are registered at Burnley Group Practice?
24,720 patients were registered in September 2026, up 0.1% on a year earlier.
What is Burnley Group Practice's CQC rating?
Good overall, published in May 2016.
How many GPs does Burnley Group Practice have?
7.6 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 3,236 patients per GP against 2,171 across England.
Are appointments at Burnley Group Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burnley Group Practice's phone number?
01282 911630.