Burnley West PCN: primary care network practices and patient survey
Burnley West PCN is a primary care network of 5 GP practices with 51,653 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,993 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Burnley West PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Burnley Group Practice to 72% at Padiham Group Practice, with a median of 66% (England: 77%). 0 are above England and 4 below by more than the survey's margin of error. Dr Anjum Seema Iqbal has the highest share finding it easy to get through by phone (59%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Padiham Group Practice | 13,600 | 72% | 49% | Good | 2,862 |
| Riverside Family Practice | 5,571 | 67% | 39% | Good | 5,065 |
| Dr Anjum Seema Iqbal | 2,750 | 66% | 59% | Good | 2,500 |
| Rosegrove Surgery | 5,012 | 64% | 59% | Good | 1,880 |
| Burnley Group Practice | 24,720 | 62% | 24% | Good | 3,236 |
Results for the network as a whole, from 528 responses, against Lancashire and South Cumbria and England.
| Survey question | Burnley West PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 37% | 61% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 55% | 74% | 73% |
| Wait for appointment about right | 54% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
There are 2,993 registered patients per full-time-equivalent qualified GP in Burnley West PCN, more than England's 2,171 and Lancashire and South Cumbria's 2,288. Practices recorded 452 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Burnley West PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,993 | 2,288 | 2,171 |
| Appointments per 1,000 patients a month | 452 | 471 | 510 |
| Face-to-face appointments | 68% | 70% | 63% |
| Same day as booked | 47% | 42% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 18% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Burnley West PCN is peripheral arterial disease (1.0% against 0.6%), and the furthest below is osteoporosis (0.8% against 1.2%).
| Condition register | Age group | Burnley West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% | 8,100 |
| High blood pressure | All ages | 16.4% | 15.2% | 8,551 |
| Diabetes | 17+ yrs | 8.7% | 7.9% | 3,594 |
| Asthma | 6+ yrs | 7.2% | 6.6% | 3,529 |
| Cancer | All ages | 3.9% | 3.8% | 2,029 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 1,542 |
| Coronary heart disease | All ages | 3.7% | 3.0% | 1,913 |
| COPD | All ages | 2.9% | 1.9% | 1,493 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 1,110 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,108 |
| Serious mental illness | All ages | 1.2% | 1.0% | 632 |
| Heart failure | All ages | 1.1% | 1.1% | 557 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 513 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 400 |
| Palliative care | All ages | 0.8% | 0.6% | 430 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 144 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 313 |
| Learning disability | All ages | 0.7% | 0.6% | 364 |
| Dementia | All ages | 0.7% | 0.8% | 362 |
- Barrow Together PCN (8 practices)
- Burnley East PCN (6 practices)
- Carnforth and Milnthorpe PCN (2 practices)
- Grange and Lakes PCN (6 practices)
- Kendal PCN (3 practices)
- Mid Furness PCN (4 practices)
- Preston North & East PCN (8 practices)
- Western Dales PCN (3 practices)
Which practices are in Burnley West PCN?
Burnley Group Practice, Dr Anjum Seema Iqbal, Padiham Group Practice, Riverside Family Practice and Rosegrove Surgery.
How do patients rate Burnley West PCN?
66% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Burnley West PCN cover?
51,653 registered patients across 5 practices in September 2026.
How many patients per GP does Burnley West PCN have?
2,993 per full-time-equivalent qualified GP, against 2,171 across England.