Grange and Lakes PCN: primary care network practices and patient survey
Grange and Lakes PCN is a primary care network of 6 GP practices with 31,140 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,485 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Grange and Lakes PCN with survey results, the share of patients describing their overall experience as good ranges from 90% at Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow to 97% at Windermere and Bowness Medical Practice, with a median of 94% (England: 77%). 6 are above England and 0 below by more than the survey's margin of error. Cartmel Surgery has the highest share finding it easy to get through by phone (99%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Windermere and Bowness Medical Practice | 4,422 | 97% | 87% | Good | 1,917 |
| Cartmel Surgery | 3,358 | 96% | 99% | Outstanding | 1,354 |
| Haverthwaite Surgery | 3,007 | 95% | 95% | Good | 1,342 |
| Nutwood Medical Practice | 7,422 | 94% | 86% | Outstanding | 1,411 |
| Central Lakes Medical Group | 6,380 | 91% | 85% | Good | 1,497 |
| Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow | 6,551 | 90% | 89% | Good | 1,480 |
Results for the network as a whole, from 775 responses, against Lancashire and South Cumbria and England.
| Survey question | Grange and Lakes PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 78% | 77% |
| Easy to contact by phone | 89% | 61% | 57% |
| Easy to contact via the website | 72% | 55% | 58% |
| Easy to contact via the NHS App | 75% | 57% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 93% | 74% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
There are 1,485 registered patients per full-time-equivalent qualified GP in Grange and Lakes PCN, fewer than England's 2,171 and Lancashire and South Cumbria's 2,288. Practices recorded 445 appointments a month per 1,000 patients (England: 510), 81% of them face to face. 30% of appointments took place on the day they were booked (England: 45%).
32% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.6% over the year (England: shrank 1.1%).
| Measure | Grange and Lakes PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 1,485 | 2,288 | 2,171 |
| Appointments per 1,000 patients a month | 445 | 471 | 510 |
| Face-to-face appointments | 81% | 70% | 63% |
| Same day as booked | 30% | 42% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 32% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Grange and Lakes PCN is atrial fibrillation (3.7% against 2.2%), and the furthest below is learning disability (0.3% against 0.6%).
| Condition register | Age group | Grange and Lakes PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.7% | 15.2% | 6,097 |
| Depression | 18+ yrs | 13.7% | 14.3% | 3,737 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 2,320 |
| Diabetes | 17+ yrs | 6.1% | 7.9% | 1,662 |
| Cancer | All ages | 6.0% | 3.8% | 1,874 |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% | 1,094 |
| Coronary heart disease | All ages | 4.0% | 3.0% | 1,236 |
| Atrial fibrillation | All ages | 3.7% | 2.2% | 1,140 |
| Stroke and TIA | All ages | 3.1% | 1.9% | 956 |
| COPD | All ages | 1.5% | 1.9% | 460 |
| Heart failure | All ages | 1.2% | 1.1% | 372 |
| Dementia | All ages | 1.1% | 0.8% | 335 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 238 |
| Serious mental illness | All ages | 0.8% | 1.0% | 241 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 241 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 207 |
| Palliative care | All ages | 0.7% | 0.6% | 221 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 114 |
| Learning disability | All ages | 0.3% | 0.6% | 105 |
- Barrow Together PCN (8 practices)
- Carnforth and Milnthorpe PCN (2 practices)
- Eden (Cumbria) PCN (10 practices)
- Kendal PCN (3 practices)
- Mid Furness PCN (4 practices)
- Western Dales PCN (3 practices)
Which practices are in Grange and Lakes PCN?
Cartmel Surgery, Central Lakes Medical Group, Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow, Haverthwaite Surgery, Nutwood Medical Practice and Windermere and Bowness Medical Practice.
How do patients rate Grange and Lakes PCN?
93% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Grange and Lakes PCN cover?
31,140 registered patients across 6 practices in September 2026.
How many patients per GP does Grange and Lakes PCN have?
1,485 per full-time-equivalent qualified GP, against 2,171 across England.