Kendal PCN: primary care network practices and patient survey
Kendal PCN is a primary care network of 3 GP practices with 38,813 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,993 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Kendal PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at The James Cochrane Practice to 95% at Captain French Surgery, with a median of 88% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Station House Surgery has the highest share finding it easy to get through by phone (87%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Captain French Surgery | 11,768 | 95% | 84% | Good | 1,941 |
| Station House Surgery | 9,985 | 88% | 87% | Good | 2,253 |
| The James Cochrane Practice | 17,060 | 76% | 71% | Good | 1,901 |
Results for the network as a whole, from 329 responses, against Lancashire and South Cumbria and England.
| Survey question | Kendal PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 74% | 55% | 58% |
| Easy to contact via the NHS App | 74% | 57% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 1,993 registered patients per full-time-equivalent qualified GP in Kendal PCN, close to England's 2,171 and Lancashire and South Cumbria's 2,288. Practices recorded 449 appointments a month per 1,000 patients (England: 510), 78% of them face to face. 30% of appointments took place on the day they were booked (England: 45%).
27% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Kendal PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 1,993 | 2,288 | 2,171 |
| Appointments per 1,000 patients a month | 449 | 471 | 510 |
| Face-to-face appointments | 78% | 70% | 63% |
| Same day as booked | 30% | 42% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 27% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Kendal PCN is peripheral arterial disease (0.9% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Kendal PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% | 6,553 |
| Depression | 18+ yrs | 13.9% | 14.3% | 4,511 |
| Asthma | 6+ yrs | 7.3% | 6.6% | 2,706 |
| Diabetes | 17+ yrs | 7.0% | 7.9% | 2,309 |
| Cancer | All ages | 4.9% | 3.8% | 1,908 |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% | 1,266 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,354 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 1,226 |
| Stroke and TIA | All ages | 2.8% | 1.9% | 1,089 |
| COPD | All ages | 1.8% | 1.9% | 708 |
| Dementia | All ages | 1.2% | 0.8% | 483 |
| Heart failure | All ages | 0.9% | 1.1% | 364 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 359 |
| Serious mental illness | All ages | 0.9% | 1.0% | 358 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 294 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 297 |
| Palliative care | All ages | 0.7% | 0.6% | 283 |
| Learning disability | All ages | 0.7% | 0.6% | 263 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 104 |
- Barrow Together PCN (8 practices)
- Carnforth and Milnthorpe PCN (2 practices)
- Eden (Cumbria) PCN (10 practices)
- Grange and Lakes PCN (6 practices)
- Mid Furness PCN (4 practices)
- Western Dales PCN (3 practices)
Which practices are in Kendal PCN?
Captain French Surgery, Station House Surgery and The James Cochrane Practice.
How do patients rate Kendal PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Kendal PCN cover?
38,813 registered patients across 3 practices in September 2026.
How many patients per GP does Kendal PCN have?
1,993 per full-time-equivalent qualified GP, against 2,171 across England.