Station House Surgery, Kendal: patient reviews and CQC rating
Station House Surgery is a GP practice in Kendal with 9,985 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.4 full-time-equivalent qualified GPs, or 2,253 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Station House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 3 practices in Kendal with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (90%). 113 patients answered the survey (response rate 32%).
| Survey question | Station House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 87% | 61% | 57% |
| Easy to contact via the website | 72% | 55% | 58% |
| Easy to contact via the NHS App | 77% | 57% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 86% | 74% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 509 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Station House Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,985 patients were registered at Station House Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,253 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.9 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 7.9 |
| August 2024 | 4.4 | 7.4 |
| August 2025 | 5.2 | 8.4 |
| August 2026 | 4.4 | 7.6 |
From June 2026 to August 2026 the practice recorded 4,742 appointments a month, or 475 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 40% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Station House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 475 | 471 | 510 |
| Face to face | 77% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.5% against 0.6%), palliative or supportive care needs (1.2% against 0.6%) and dementia (1.5% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Cancer | All ages | 4.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Peripheral arterial disease | All ages | 1.5% | 0.6% |
| Palliative care | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Station House Surgery, Station Road, Kendal, LA9 6SA. Phone: 01539 722660. Website: www.stationhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Captain French Surgery | 1.1 km | 95% |
| The James Cochrane Practice | 2.1 km | 76% |
| Drs Irving, Smith, Hacking & Rylance | 11.8 km | 85% |
| Windermere and Bowness Medical Practice | 12.1 km | 97% |
| Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow | 12.2 km | 90% |
- Captain French Surgery (95% overall experience good)
- The James Cochrane Practice (76% overall experience good)
How do patients rate Station House Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Station House Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Station House Surgery?
9,985 patients were registered in September 2026, down 0.6% on a year earlier.
What is Station House Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Station House Surgery have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,253 patients per GP against 2,171 across England.
Are appointments at Station House Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Station House Surgery's phone number?
01539 722660.