Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow, Windermere: patient reviews and CQC rating
Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow is a GP practice in Windermere with 6,551 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 4.4 full-time-equivalent qualified GPs, or 1,480 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
89% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (99%). 106 patients answered the survey (response rate 37%).
| Survey question | Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 90% | 78% | 77% |
| Easy to contact by phone | 89% | 61% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 78% | 57% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 90% | 74% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 260 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,551 patients were registered at Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow in September 2026, down 1.0% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,480 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.1 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 4.3 | 5.4 |
| August 2025 | 4.4 | 5.5 |
| August 2026 | 4.4 | 5.5 |
From June 2026 to August 2026 the practice recorded 2,850 appointments a month, or 435 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 21% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 435 | 471 | 510 |
| Face to face | 89% | 70% | 63% |
| Same day as booked | 21% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.3% against 1.9%), atrial fibrillation (3.8% against 2.2%) and cancer (5.6% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.3% against 0.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| COPD | All ages | 1.1% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow, Applethwaite, Windermere, LA23 1BA. Phone: 01539 488484. Website: www.stmaryssurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Windermere and Bowness Medical Practice | 1.1 km | 97% |
| Central Lakes Medical Group | 7.1 km | 91% |
| Captain French Surgery | 12.2 km | 95% |
| Station House Surgery | 12.2 km | 88% |
| The James Cochrane Practice | 13.5 km | 76% |
- Cartmel Surgery (96% overall experience good)
- Central Lakes Medical Group (91% overall experience good)
- Haverthwaite Surgery (95% overall experience good)
- Nutwood Medical Practice (94% overall experience good)
- Windermere and Bowness Medical Practice (97% overall experience good)
How do patients rate Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow?
6,551 patients were registered in September 2026, down 1.0% on a year earlier.
What is Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow's CQC rating?
Good overall, published in March 2016.
How many GPs does Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,480 patients per GP against 2,171 across England.
Are appointments at Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow's phone number?
01539 488484.