Haverthwaite Surgery, Ulverston: patient reviews and CQC rating
Haverthwaite Surgery is a GP practice in Ulverston with 3,007 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 2.2 full-time-equivalent qualified GPs, or 1,342 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haverthwaite Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 3 practices in Ulverston with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (95%). 125 patients answered the survey (response rate 41%).
| Survey question | Haverthwaite Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 95% | 61% | 57% |
| Easy to contact via the website | 89% | 55% | 58% |
| Easy to contact via the NHS App | 79% | 57% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 96% | 74% | 73% |
| Wait for appointment about right | 94% | 70% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 100% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 101 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haverthwaite Surgery is Good, published in August 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
3,007 patients were registered at Haverthwaite Surgery in September 2026, up 1.4% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 1,342 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 1,006 appointments a month, or 335 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 27% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Haverthwaite Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 335 | 471 | 510 |
| Face to face | 87% | 70% | 63% |
| Same day as booked | 27% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.2% against 2.2%), cancer (6.2% against 3.8%) and stroke or TIA (2.7% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.4% against 4.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Dementia | All ages | 1.2% | 0.8% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Haverthwaite Surgery, Backbarrow, Ulverston, LA12 8QF. Phone: 01539 531916. Website: www.haverthwaitesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cartmel Surgery | 6.6 km | 96% |
| Hoad Medical Practice | 8.5 km | 89% |
| Dr G R Murray and Partners | 8.5 km | 83% |
| Nutwood Medical Practice | 8.8 km | 94% |
| Windermere and Bowness Medical Practice | 14.6 km | 97% |
- Cartmel Surgery (96% overall experience good)
- Central Lakes Medical Group (91% overall experience good)
- Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow (90% overall experience good)
- Nutwood Medical Practice (94% overall experience good)
- Windermere and Bowness Medical Practice (97% overall experience good)
How do patients rate Haverthwaite Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Haverthwaite Surgery as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at Haverthwaite Surgery?
3,007 patients were registered in September 2026, up 1.4% on a year earlier.
What is Haverthwaite Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Haverthwaite Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,342 patients per GP against 2,171 across England.
Are appointments at Haverthwaite Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haverthwaite Surgery's phone number?
01539 531916.