Cartmel Surgery, Grange-over-sands: patient reviews and CQC rating
Cartmel Surgery is a GP practice in Grange-over-sands with 3,358 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in June 2022. It has 2.5 full-time-equivalent qualified GPs, or 1,354 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cartmel Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 98%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
99% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (99%). 103 patients answered the survey (response rate 40%).
| Survey question | Cartmel Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 96% | 78% | 77% |
| Easy to contact by phone | 99% | 61% | 57% |
| Easy to contact via the website | 88% | 55% | 58% |
| Easy to contact via the NHS App | 98% | 57% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 96% | 74% | 73% |
| Wait for appointment about right | 95% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 121 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cartmel Surgery is Outstanding, published in June 2022. 2 key questions are rated differently: Safe Good and Effective Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
3,358 patients were registered at Cartmel Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,354 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.1 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 5.7 |
| August 2024 | 2.1 | 3.8 |
| August 2025 | 2.4 | 3.3 |
| August 2026 | 2.5 | 4.2 |
From June 2026 to August 2026 the practice recorded 1,648 appointments a month, or 491 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 22% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cartmel Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 491 | 471 | 510 |
| Face to face | 84% | 70% | 63% |
| Same day as booked | 22% | 42% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), dementia (1.8% against 0.8%) and cancer (7.0% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%) and serious mental illness (0.4% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.0% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Cancer | All ages | 7.0% | 3.8% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 5.2% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.8% | 0.8% |
| COPD | All ages | 1.6% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Cartmel Surgery, Haggs Lane, Cartmel, Grange-over-sands, LA11 6PH. Phone: 01539 536366. Website: cartmelsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nutwood Medical Practice | 2.4 km | 94% |
| Haverthwaite Surgery | 6.6 km | 95% |
| Hoad Medical Practice | 9.8 km | 89% |
| Dr G R Murray and Partners | 9.8 km | 83% |
| Drs Irving, Smith, Hacking & Rylance | 11.9 km | 85% |
- Central Lakes Medical Group (91% overall experience good)
- Dr Roberts, Mr Eddy, Dr O’Sullivan, Dr Hughes, Dr Cook & Dr Halcrow (90% overall experience good)
- Haverthwaite Surgery (95% overall experience good)
- Nutwood Medical Practice (94% overall experience good)
- Windermere and Bowness Medical Practice (97% overall experience good)
How do patients rate Cartmel Surgery?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Cartmel Surgery as good, above the England figure of 77%. 99% found it easy to get through by phone.
How many patients are registered at Cartmel Surgery?
3,358 patients were registered in September 2026, up 1.8% on a year earlier.
What is Cartmel Surgery's CQC rating?
Outstanding overall, published in June 2022.
How many GPs does Cartmel Surgery have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,354 patients per GP against 2,171 across England.
Are appointments at Cartmel Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cartmel Surgery's phone number?
01539 536366.