Eden (Cumbria) PCN: primary care network practices and patient survey
Eden (Cumbria) PCN is a primary care network of 10 GP practices with 55,273 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,739 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 10 practices in Eden (Cumbria) PCN with survey results, the share of patients describing their overall experience as good ranges from 82% at Birbeck Medical Group to 100% at Glenridding Health Centre, with a median of 86% (England: 77%). 5 are above England and 0 below by more than the survey's margin of error. Glenridding Health Centre has the highest share finding it easy to get through by phone (100%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Glenridding Health Centre | 1,041 | 100% | 100% | Outstanding | 514 |
| Shap Medical Practice | 3,309 | 98% | 86% | Good | 2,409 |
| Appleby Medical Practice | 5,152 | 91% | 74% | Good | 2,231 |
| Alston Medical Practice | 2,212 | 89% | 99% | Outstanding | 1,070 |
| Kirkoswald Surgery | 2,788 | 87% | 88% | Outstanding | 1,787 |
| Upper Eden Medical Practice | 6,426 | 84% | 78% | Good | 1,928 |
| The Lakes Medical Practice | 11,738 | 83% | 65% | Outstanding | 2,226 |
| Temple Sowerby Medical Practice | 4,581 | 83% | 74% | Good | 1,527 |
| Court Thorn Surgery | 3,756 | 83% | 74% | Outstanding | 1,347 |
| Birbeck Medical Group | 14,270 | 82% | 62% | Good | 1,772 |
Results for the network as a whole, from 1,030 responses, against North East and North Cumbria and England.
| Survey question | Eden (Cumbria) PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 80% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
There are 1,739 registered patients per full-time-equivalent qualified GP in Eden (Cumbria) PCN, fewer than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 727 appointments a month per 1,000 patients (England: 510), 47% of them face to face. 44% of appointments took place on the day they were booked (England: 45%).
29% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | Eden (Cumbria) PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 1,739 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 727 | 550 | 510 |
| Face-to-face appointments | 47% | 68% | 63% |
| Same day as booked | 44% | 42% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 29% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Eden (Cumbria) PCN is palliative care (1.4% against 0.6%), and the furthest below is serious mental illness (0.9% against 1.0%).
| Condition register | Age group | Eden (Cumbria) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% | 11,183 |
| Depression | 18+ yrs | 12.9% | 14.3% | 6,001 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 3,701 |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% | 3,633 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 4,001 |
| Cancer | All ages | 6.0% | 3.8% | 3,314 |
| Coronary heart disease | All ages | 4.3% | 3.0% | 2,371 |
| Atrial fibrillation | All ages | 3.5% | 2.2% | 1,940 |
| Stroke and TIA | All ages | 2.8% | 1.9% | 1,563 |
| COPD | All ages | 1.9% | 1.9% | 1,041 |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% | 392 |
| Palliative care | All ages | 1.4% | 0.6% | 753 |
| Heart failure | All ages | 1.3% | 1.1% | 718 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 561 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 505 |
| Serious mental illness | All ages | 0.9% | 1.0% | 480 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 371 |
| Dementia | All ages | 0.8% | 0.8% | 432 |
| Learning disability | All ages | 0.5% | 0.6% | 285 |
- Barrow Together PCN (8 practices)
- Carnforth and Milnthorpe PCN (2 practices)
- Grange and Lakes PCN (6 practices)
- Kendal PCN (3 practices)
- Mid Furness PCN (4 practices)
- Western Dales PCN (3 practices)
Which practices are in Eden (Cumbria) PCN?
Alston Medical Practice, Appleby Medical Practice, Birbeck Medical Group, Court Thorn Surgery, Glenridding Health Centre, Kirkoswald Surgery, Shap Medical Practice, Temple Sowerby Medical Practice, The Lakes Medical Practice and Upper Eden Medical Practice.
How do patients rate Eden (Cumbria) PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Eden (Cumbria) PCN cover?
55,273 registered patients across 10 practices in September 2026.
How many patients per GP does Eden (Cumbria) PCN have?
1,739 per full-time-equivalent qualified GP, against 2,171 across England.