Glenridding Health Centre, Penrith: patient reviews and CQC rating
Glenridding Health Centre is a GP practice in Penrith with 1,041 registered patients (September 2026). In the 2026 GP Patient Survey, 100% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2017. It has 2.0 full-time-equivalent qualified GPs, or 514 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Glenridding Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 98%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 6 practices in Penrith with 50 or more responses. 100% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (96%). 94 patients answered the survey (response rate 32%).
| Survey question | Glenridding Health Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 100% | 80% | 77% |
| Easy to contact by phone | 100% | 62% | 57% |
| Easy to contact via the website | 97% | 59% | 58% |
| Easy to contact via the NHS App | 98% | 58% | 54% |
| Reception team helpful | 100% | 88% | 85% |
| Last contact good | 98% | 76% | 73% |
| Wait for appointment about right | 99% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 40 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Glenridding Health Centre is Outstanding, published in December 2017. 2 key questions are rated differently: Safe Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
1,041 patients were registered at Glenridding Health Centre in September 2026, up 6.7% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 514 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.2 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 527 appointments a month, or 507 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 29% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Glenridding Health Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 507 | 550 | 510 |
| Face to face | 76% | 68% | 63% |
| Same day as booked | 29% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for high blood pressure (20.2% against 15.2%). It has a lower share for depression (9.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
Glenridding Health Centre, Glenridding, Penrith, CA11 0PD. Phone: 01228 514830.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Lakes Medical Group | 12.2 km | 91% |
| Castlehead Medical Centre | 13.2 km | 79% |
| Shap Medical Practice | 17.7 km | 98% |
| Birbeck Medical Group | 18.3 km | 82% |
| The Lakes Medical Practice | 18.3 km | 83% |
- Alston Medical Practice (89% overall experience good)
- Appleby Medical Practice (91% overall experience good)
- Birbeck Medical Group (82% overall experience good)
- Court Thorn Surgery (83% overall experience good)
- Kirkoswald Surgery (87% overall experience good)
- Shap Medical Practice (98% overall experience good)
- Temple Sowerby Medical Practice (83% overall experience good)
- The Lakes Medical Practice (83% overall experience good)
- Upper Eden Medical Practice (84% overall experience good)
How do patients rate Glenridding Health Centre?
In the 2026 GP Patient Survey, 100% of patients described their overall experience of Glenridding Health Centre as good, above the England figure of 77%. 100% found it easy to get through by phone.
How many patients are registered at Glenridding Health Centre?
1,041 patients were registered in September 2026, up 6.7% on a year earlier.
What is Glenridding Health Centre's CQC rating?
Outstanding overall, published in December 2017.
How many GPs does Glenridding Health Centre have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 514 patients per GP against 2,171 across England.
Are appointments at Glenridding Health Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Glenridding Health Centre's phone number?
01228 514830.