Shap Medical Practice, Penrith: patient reviews and CQC rating
Shap Medical Practice is a GP practice in Penrith with 3,309 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 1.4 full-time-equivalent qualified GPs, or 2,409 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shap Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 91%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 6 practices in Penrith with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (85%). 93 patients answered the survey (response rate 36%).
| Survey question | Shap Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 98% | 80% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 74% | 59% | 58% |
| Easy to contact via the NHS App | 91% | 58% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 90% | 72% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shap Medical Practice is Good, published in March 2019. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
3,309 patients were registered at Shap Medical Practice in September 2026, down 0.5% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,409 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.9 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 4.3 |
| August 2024 | 1.3 | 3.5 |
| August 2025 | 1.4 | 3.3 |
| August 2026 | 1.4 | 3.5 |
From June 2026 to August 2026 the practice recorded 2,160 appointments a month, or 653 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 33% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Shap Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 653 | 550 | 510 |
| Face to face | 78% | 68% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), cancer (5.8% against 3.8%) and atrial fibrillation (3.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.0% | 15.2% |
| Depression | 18+ yrs | 18.6% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.0% | 74.9% |
99% of the practice's patients live in the CA10 postcode district. 100% live in Westmorland and Furness, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| CA10 | 3,290 | 99% |
Shap Medical Practice, Shap Health Centre, Peggy Nut Croft, Shap, Penrith, CA10 3LW. Phone: 01931 716230. Website: www.shapmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Temple Sowerby Medical Practice | 12.9 km | 83% |
| Appleby Medical Practice | 13.1 km | 91% |
| Birbeck Medical Group | 14.8 km | 82% |
| The Lakes Medical Practice | 14.8 km | 83% |
| Glenridding Health Centre | 17.7 km | 100% |
- Alston Medical Practice (89% overall experience good)
- Appleby Medical Practice (91% overall experience good)
- Birbeck Medical Group (82% overall experience good)
- Court Thorn Surgery (83% overall experience good)
- Glenridding Health Centre (100% overall experience good)
- Kirkoswald Surgery (87% overall experience good)
- Temple Sowerby Medical Practice (83% overall experience good)
- The Lakes Medical Practice (83% overall experience good)
- Upper Eden Medical Practice (84% overall experience good)
How do patients rate Shap Medical Practice?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Shap Medical Practice as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Shap Medical Practice?
3,309 patients were registered in September 2026, down 0.5% on a year earlier.
What is Shap Medical Practice's CQC rating?
Good overall, published in March 2019.
How many GPs does Shap Medical Practice have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,409 patients per GP against 2,171 across England.
Are appointments at Shap Medical Practice face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shap Medical Practice's phone number?
01931 716230.