Temple Sowerby Medical Practice, Penrith: patient reviews and CQC rating
Temple Sowerby Medical Practice is a GP practice in Penrith with 4,581 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 3.0 full-time-equivalent qualified GPs, or 1,527 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Temple Sowerby Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 6 practices in Penrith with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (73%). 98 patients answered the survey (response rate 31%).
| Survey question | Temple Sowerby Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 84% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Temple Sowerby Medical Practice is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,581 patients were registered at Temple Sowerby Medical Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,527 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.9 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 4,238 appointments a month, or 925 per 1,000 registered patients (England: 510). 28% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Temple Sowerby Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 925 | 550 | 510 |
| Face to face | 28% | 68% | 63% |
| Same day as booked | 55% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.9% against 4.6%), cancer (5.7% against 3.8%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.9% | 4.6% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Temple Sowerby Medical Practice, Linden Park, Temple Sowerby, Penrith, CA10 1RW. Phone: 01768 361232. Website: www.templesowerby.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Birbeck Medical Group | 9.2 km | 82% |
| The Lakes Medical Practice | 9.2 km | 83% |
| Appleby Medical Practice | 9.7 km | 91% |
| Shap Medical Practice | 12.9 km | 98% |
| Kirkoswald Surgery | 15.2 km | 87% |
- Alston Medical Practice (89% overall experience good)
- Appleby Medical Practice (91% overall experience good)
- Birbeck Medical Group (82% overall experience good)
- Court Thorn Surgery (83% overall experience good)
- Glenridding Health Centre (100% overall experience good)
- Kirkoswald Surgery (87% overall experience good)
- Shap Medical Practice (98% overall experience good)
- The Lakes Medical Practice (83% overall experience good)
- Upper Eden Medical Practice (84% overall experience good)
How do patients rate Temple Sowerby Medical Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Temple Sowerby Medical Practice as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Temple Sowerby Medical Practice?
4,581 patients were registered in September 2026, down 1.6% on a year earlier.
What is Temple Sowerby Medical Practice's CQC rating?
Good overall, published in September 2019.
How many GPs does Temple Sowerby Medical Practice have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,527 patients per GP against 2,171 across England.
Are appointments at Temple Sowerby Medical Practice face to face?
28% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Temple Sowerby Medical Practice's phone number?
01768 361232.