Colne Road Surgery, Burnley: patient reviews and CQC rating
Colne Road Surgery is a GP practice in Burnley with 8,466 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 1.0 full-time-equivalent qualified GPs, or 8,466 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Colne Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 11 practices in Burnley with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 19 points higher than in 2025 (51%). 93 patients answered the survey (response rate 9%).
| Survey question | Colne Road Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 61% | 61% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 75% | 74% | 73% |
| Wait for appointment about right | 42% | 70% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 78% | 87% | 86% |
| Confidence and trust in the clinician | 82% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 236 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Colne Road Surgery is Good, published in August 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,466 patients were registered at Colne Road Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 8,466 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,659 appointments a month, or 314 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 23% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Colne Road Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 314 | 471 | 510 |
| Face to face | 77% | 70% | 63% |
| Same day as booked | 23% | 42% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%) and diabetes (11.0% against 7.9%). It has a lower share for atrial fibrillation (0.8% against 2.2%), osteoporosis (0.4% against 1.2%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 49.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.3 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.3% | 14.3% |
| High blood pressure | All ages | 11.6% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.0% | 74.9% |
Colne Road Surgery, 36 Colne Road, Burnley, BB10 1LG. Phone: 01282 731490.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thursby Surgery | 0.3 km | 69% |
| Parkside Surgery | 0.7 km | 80% |
| Riverside Family Practice | 1.1 km | 67% |
| Burnley Group Practice | 1.1 km | 62% |
| Yorkshire Street Medical Centre | 1.4 km | 79% |
- Briercliffe Surgery (72% overall experience good)
- Burnley Wood Medical Centre (74% overall experience good)
- Parkside Surgery (80% overall experience good)
- Thursby Surgery (69% overall experience good)
- Yorkshire Street Medical Centre (79% overall experience good)
How do patients rate Colne Road Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Colne Road Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Colne Road Surgery?
8,466 patients were registered in September 2026, down 0.7% on a year earlier.
What is Colne Road Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Colne Road Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 8,466 patients per GP against 2,171 across England.
Are appointments at Colne Road Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Colne Road Surgery's phone number?
01282 731490.