Briercliffe Surgery, Burnley: patient reviews and CQC rating
Briercliffe Surgery is a GP practice in Burnley with 8,304 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 2.2 full-time-equivalent qualified GPs, or 3,707 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Briercliffe Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 11 practices in Burnley with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (69%). 92 patients answered the survey (response rate 18%).
| Survey question | Briercliffe Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 68% | 61% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 73% | 74% | 73% |
| Wait for appointment about right | 57% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Briercliffe Surgery is Good, published in July 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,304 patients were registered at Briercliffe Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 3,707 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.0 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 3,039 appointments a month, or 366 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 48% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Briercliffe Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 366 | 471 | 510 |
| Face to face | 75% | 70% | 63% |
| Same day as booked | 48% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 27.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Briercliffe Surgery, Briercliffe Primary Care Centre, Briercliffe Road, Burnley, BB10 2EZ. Phone: 01282 648051.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thursby Surgery | 1.6 km | 69% |
| Colne Road Surgery | 1.9 km | 70% |
| Pendle View Medical Centre | 2.2 km | 79% |
| Parkside Surgery | 2.5 km | 80% |
| Riverside Family Practice | 2.7 km | 67% |
- Burnley Wood Medical Centre (74% overall experience good)
- Colne Road Surgery (70% overall experience good)
- Parkside Surgery (80% overall experience good)
- Thursby Surgery (69% overall experience good)
- Yorkshire Street Medical Centre (79% overall experience good)
How do patients rate Briercliffe Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Briercliffe Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Briercliffe Surgery?
8,304 patients were registered in September 2026, up 0.1% on a year earlier.
What is Briercliffe Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Briercliffe Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,707 patients per GP against 2,171 across England.
Are appointments at Briercliffe Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Briercliffe Surgery's phone number?
01282 648051.