Thursby Surgery, Burnley: patient reviews and CQC rating
Thursby Surgery is a GP practice in Burnley with 8,525 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 2.1 full-time-equivalent qualified GPs, or 3,996 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thursby Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 11 practices in Burnley with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (58%). 92 patients answered the survey (response rate 15%).
| Survey question | Thursby Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 69% | 78% | 77% |
| Easy to contact by phone | 42% | 61% | 57% |
| Easy to contact via the website | 30% | 55% | 58% |
| Easy to contact via the NHS App | 41% | 57% | 54% |
| Reception team helpful | 69% | 86% | 85% |
| Last contact good | 55% | 74% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 164 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thursby Surgery is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,525 patients were registered at Thursby Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,996 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 4.4 nurses and 8.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 3.2 |
| August 2024 | 1.9 | 5.1 |
| August 2025 | 1.5 | 2.3 |
| August 2026 | 2.1 | 3.2 |
From June 2026 to August 2026 the practice recorded 8,180 appointments a month, or 959 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 74% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
12% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Thursby Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 959 | 471 | 510 |
| Face to face | 51% | 70% | 63% |
| Same day as booked | 74% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), depression (20.3% against 14.3%) and coronary heart disease (4.0% against 3.0%). The practice's patients live in areas with an average deprivation score of 39.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.4 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.3% | 14.3% |
| High blood pressure | All ages | 16.9% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Thursby Surgery, 2 Browhead Road, Burnley, BB10 3BF. Phone: 01282 644330. Website: www.thursbysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Colne Road Surgery | 0.3 km | 70% |
| Parkside Surgery | 0.9 km | 80% |
| Riverside Family Practice | 1.1 km | 67% |
| Burnley Group Practice | 1.1 km | 62% |
| Yorkshire Street Medical Centre | 1.3 km | 79% |
- Briercliffe Surgery (72% overall experience good)
- Burnley Wood Medical Centre (74% overall experience good)
- Colne Road Surgery (70% overall experience good)
- Parkside Surgery (80% overall experience good)
- Yorkshire Street Medical Centre (79% overall experience good)
How do patients rate Thursby Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Thursby Surgery as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Thursby Surgery?
8,525 patients were registered in September 2026, down 1.4% on a year earlier.
What is Thursby Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Thursby Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,996 patients per GP against 2,171 across England.
Are appointments at Thursby Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thursby Surgery's phone number?
01282 644330.