Parkside Surgery, Burnley: patient reviews and CQC rating
Parkside Surgery is a GP practice in Burnley with 15,827 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 7.0 full-time-equivalent qualified GPs, or 2,248 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkside Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 95%, above the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 3 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 11 practices in Burnley with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (77%). 123 patients answered the survey (response rate 26%).
| Survey question | Parkside Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 38% | 61% | 57% |
| Easy to contact via the website | 61% | 55% | 58% |
| Easy to contact via the NHS App | 49% | 57% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 61% | 74% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Parkside Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,827 patients were registered at Parkside Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 2,248 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 7.3 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.2 | 13.3 |
| August 2024 | 8.4 | 9.9 |
| August 2025 | 7.0 | 8.7 |
| August 2026 | 7.0 | 9.0 |
From June 2026 to August 2026 the practice recorded 9,595 appointments a month, or 606 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 53% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Parkside Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 606 | 471 | 510 |
| Face to face | 43% | 70% | 63% |
| Same day as booked | 53% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), palliative or supportive care needs (0.9% against 0.6%) and COPD (2.8% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%) and chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 37.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Parkside Surgery, Prestige Park, Colne Road, Burnley, BB11 1PS. Phone: 01282 731444. Website: www.parksidesurgeryburnley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverside Family Practice | 0.4 km | 67% |
| Burnley Group Practice | 0.4 km | 62% |
| Colne Road Surgery | 0.7 km | 70% |
| Yorkshire Street Medical Centre | 0.8 km | 79% |
| Thursby Surgery | 0.9 km | 69% |
- Briercliffe Surgery (72% overall experience good)
- Burnley Wood Medical Centre (74% overall experience good)
- Colne Road Surgery (70% overall experience good)
- Thursby Surgery (69% overall experience good)
- Yorkshire Street Medical Centre (79% overall experience good)
How do patients rate Parkside Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Parkside Surgery as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Parkside Surgery?
15,827 patients were registered in September 2026, down 2.3% on a year earlier.
What is Parkside Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Parkside Surgery have?
7.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,248 patients per GP against 2,171 across England.
Are appointments at Parkside Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkside Surgery's phone number?
01282 731444.