Dr Dipak Vidhu Shah's Practice, Luton: patient reviews and CQC rating
Dr Dipak Vidhu Shah's Practice is a GP practice in Luton with 5,959 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.7 full-time-equivalent qualified GPs, or 2,235 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Dipak Vidhu Shah's Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 83%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 25 practices in Luton with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (88%). 108 patients answered the survey (response rate 24%).
| Survey question | Dr Dipak Vidhu Shah's Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 78% | 52% | 57% |
| Easy to contact via the website | 74% | 60% | 58% |
| Easy to contact via the NHS App | 69% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 72% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Dipak Vidhu Shah's Practice is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,959 patients were registered at Dr Dipak Vidhu Shah's Practice in September 2026, up 4.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,235 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 0.2 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 4,811 appointments a month, or 807 per 1,000 registered patients (England: 510). 28% were face to face (England: 63%). 70% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Dr Dipak Vidhu Shah's Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 807 | 521 | 510 |
| Face to face | 28% | 62% | 63% |
| Same day as booked | 70% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.6% against 7.9%) and a learning disability (1.0% against 0.6%). It has a lower share for cancer (1.9% against 3.8%), atrial fibrillation (1.2% against 2.2%) and depression (7.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 13.6% | 7.9% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.9% | 74.9% |
98% of the practice's patients live in the LU4 postcode district. 100% live in Luton, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| LU4 | 5,847 | 98% |
Dr Dipak Vidhu Shah's Practice, Pastures Way Surgery, Pastures Way, Lewsey Farm, Luton, LU4 0PF. Phone: 01582 667017.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wheatfield Surgery | 0.8 km | 68% |
| Drs Mirza, Sukhani and Partners | 1.1 km | 66% |
| The Oakley Surgery | 1.4 km | 69% |
| Sundon Medical Centre | 1.9 km | 73% |
| Dr WHM Matta & Partners | 2.0 km | 92% |
- Conway Medical Centre (78% overall experience good)
- Dr Sajid Mehmood (70% overall experience good)
- Kingsway and Bramingham Medical Centre (56% overall experience good)
- Malzeard Road Medical Centre (74% overall experience good)
How do patients rate Dr Dipak Vidhu Shah's Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Dr Dipak Vidhu Shah's Practice as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Dr Dipak Vidhu Shah's Practice?
5,959 patients were registered in September 2026, up 4.7% on a year earlier.
What is Dr Dipak Vidhu Shah's Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does Dr Dipak Vidhu Shah's Practice have?
2.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,235 patients per GP against 2,171 across England.
Are appointments at Dr Dipak Vidhu Shah's Practice face to face?
28% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Dipak Vidhu Shah's Practice's phone number?
01582 667017.