Phoenix Sunrisers PCN: primary care network practices and patient survey
Phoenix Sunrisers PCN is a primary care network of 5 GP practices with 47,632 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,290 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Phoenix Sunrisers PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at Kingsway and Bramingham Medical Centre to 85% at Dr Dipak Vidhu Shah's Practice, with a median of 74% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Dr Dipak Vidhu Shah's Practice has the highest share finding it easy to get through by phone (78%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Dipak Vidhu Shah's Practice | 5,959 | 85% | 78% | Good | 2,235 |
| Conway Medical Centre | 9,533 | 78% | 62% | Good | 2,708 |
| Malzeard Road Medical Centre | 9,596 | 74% | 48% | – | 2,974 |
| Dr Sajid Mehmood | 5,413 | 70% | 59% | Good | 5,075 |
| Kingsway and Bramingham Medical Centre | 17,131 | 56% | 42% | – | 4,283 |
Results for the network as a whole, from 458 responses, against Central East and England.
| Survey question | Phoenix Sunrisers PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 54% | 52% | 57% |
| Easy to contact via the website | 55% | 60% | 58% |
| Easy to contact via the NHS App | 52% | 52% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 64% | 69% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
There are 3,290 registered patients per full-time-equivalent qualified GP in Phoenix Sunrisers PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 612 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 59% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Phoenix Sunrisers PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 3,290 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 612 | 521 | 510 |
| Face-to-face appointments | 52% | 62% | 63% |
| Same day as booked | 59% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 9% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Phoenix Sunrisers PCN is diabetes (13.6% against 7.9%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | Phoenix Sunrisers PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 13.6% | 7.9% | 4,918 |
| High blood pressure | All ages | 11.5% | 15.2% | 5,529 |
| Depression | 18+ yrs | 6.7% | 14.3% | 2,379 |
| Asthma | 6+ yrs | 6.1% | 6.6% | 2,700 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,301 |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% | 883 |
| Cancer | All ages | 1.3% | 3.8% | 641 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 531 |
| Serious mental illness | All ages | 1.0% | 1.0% | 492 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 319 |
| COPD | All ages | 0.9% | 1.9% | 415 |
| Learning disability | All ages | 0.7% | 0.6% | 360 |
| Atrial fibrillation | All ages | 0.7% | 2.2% | 340 |
| Heart failure | All ages | 0.6% | 1.1% | 281 |
| Dementia | All ages | 0.5% | 0.8% | 245 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 174 |
| Palliative care | All ages | 0.3% | 0.6% | 153 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 30 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 101 |
- Equality PCN (5 practices)
- Hatters Health PCN (5 practices)
- Medics PCN (5 practices)
- Oasis PCN (2 practices)
- Titan PCN (3 practices)
Which practices are in Phoenix Sunrisers PCN?
Conway Medical Centre, Dr Dipak Vidhu Shah's Practice, Dr Sajid Mehmood, Kingsway and Bramingham Medical Centre and Malzeard Road Medical Centre.
How do patients rate Phoenix Sunrisers PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Phoenix Sunrisers PCN cover?
47,632 registered patients across 5 practices in September 2026.
How many patients per GP does Phoenix Sunrisers PCN have?
3,290 per full-time-equivalent qualified GP, against 2,171 across England.