Conway Medical Centre, Luton: patient reviews and CQC rating
Conway Medical Centre is a GP practice in Luton with 9,533 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 3.5 full-time-equivalent qualified GPs, or 2,708 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Conway Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. With 74 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 7th of the 25 practices in Luton with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (70%). 74 patients answered the survey (response rate 10%).
| Survey question | Conway Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 62% | 52% | 57% |
| Easy to contact via the website | 57% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 75% | 71% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Conway Medical Centre is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,533 patients were registered at Conway Medical Centre in September 2026, up 3.6% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,708 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.5 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 10,061 appointments a month, or 1,055 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 64% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Conway Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,055 | 521 | 510 |
| Face to face | 47% | 62% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (17.7% against 7.9%), a learning disability (1.1% against 0.6%) and coronary heart disease (3.6% against 3.0%). It has a lower share for atrial fibrillation (0.5% against 2.2%), cancer (1.1% against 3.8%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 36.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 17.7% | 7.9% |
| High blood pressure | All ages | 12.7% | 15.2% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Cancer | All ages | 1.1% | 3.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 87.1% | 74.9% |
Conway Medical Centre, 49 Westbourne Road, Luton, LU4 8JD. Phone: 01582 429953.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingsway and Bramingham Medical Centre | 0.0 km | 56% |
| Woodland Avenue Practice | 0.7 km | 72% |
| Lister House Surgery - Luton | 0.7 km | 46% |
| Dr R Khanchandani's Practice | 1.0 km | 71% |
| Bell House Medical Centre | 1.1 km | 80% |
- Dr Dipak Vidhu Shah's Practice (85% overall experience good)
- Dr Sajid Mehmood (70% overall experience good)
- Kingsway and Bramingham Medical Centre (56% overall experience good)
- Malzeard Road Medical Centre (74% overall experience good)
How do patients rate Conway Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Conway Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Conway Medical Centre?
9,533 patients were registered in September 2026, up 3.6% on a year earlier.
What is Conway Medical Centre's CQC rating?
Good overall, published in October 2019.
How many GPs does Conway Medical Centre have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,708 patients per GP against 2,171 across England.
Are appointments at Conway Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Conway Medical Centre's phone number?
01582 429953.