Town Centre Surgery, Luton: patient reviews and CQC rating
Town Centre Surgery is a GP practice in Luton with 12,975 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 1.4 full-time-equivalent qualified GPs, or 9,268 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Town Centre Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 8th of the 25 practices in Luton with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (63%). 83 patients answered the survey (response rate 12%).
| Survey question | Town Centre Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 45% | 52% | 57% |
| Easy to contact via the website | 62% | 60% | 58% |
| Easy to contact via the NHS App | 53% | 52% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 72% | 71% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Town Centre Surgery is Good, published in October 2021. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
12,975 patients were registered at Town Centre Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
3% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 9,268 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 5,035 appointments a month, or 388 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Town Centre Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 521 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.1% against 0.8%), osteoporosis (0.1% against 1.2%) and chronic kidney disease (0.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 36.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 6.6% | 15.2% |
| Diabetes | 17+ yrs | 5.2% | 7.9% |
| Depression | 18+ yrs | 4.4% | 14.3% |
| Asthma | 6+ yrs | 2.3% | 6.6% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Cancer | All ages | 0.7% | 3.8% |
| COPD | All ages | 0.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 0.6% | 4.6% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 39.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.2% | 74.9% |
Town Centre Surgery, 14-16 Chapel Street, Luton, LU1 2SE. Phone: 01582 709290.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castle Street Surgery | 0.2 km | 66% |
| The Medici Medical Practice | 0.4 km | 67% |
| Bute House Medical Centre | 0.6 km | 85% |
| Lea Vale Medical Practice | 0.7 km | 73% |
| Bell House Medical Centre | 1.1 km | 80% |
- Castle Street Surgery (66% overall experience good)
How do patients rate Town Centre Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Town Centre Surgery as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Town Centre Surgery?
12,975 patients were registered in September 2026, up 1.0% on a year earlier.
What is Town Centre Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does Town Centre Surgery have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 9,268 patients per GP against 2,171 across England.
Are appointments at Town Centre Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Town Centre Surgery's phone number?
01582 709290.