The Medici Medical Practice, Luton: patient reviews and CQC rating
The Medici Medical Practice is a GP practice in Luton with 17,142 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2020. It has 4.0 full-time-equivalent qualified GPs, or 4,250 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Medici Medical Practice
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found the reception and administrative team helpful: 70%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 20th of the 25 practices in Luton with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (64%). 82 patients answered the survey (response rate 15%).
| Survey question | The Medici Medical Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 67% | 75% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 56% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 52% | 54% |
| Reception team helpful | 70% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 68% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 508 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Medici Medical Practice is Good, published in August 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,142 patients were registered at The Medici Medical Practice in September 2026, down 6.0% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 4,250 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.3 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 9.1 |
| August 2024 | 3.4 | 7.7 |
| August 2025 | 3.4 | 6.4 |
| August 2026 | 4.0 | 5.8 |
From June 2026 to August 2026 the practice recorded 6,842 appointments a month, or 399 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 45% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Medici Medical Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 399 | 521 | 510 |
| Face to face | 56% | 62% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), chronic kidney disease (0.9% against 4.6%) and stroke or TIA (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 33.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.3% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Depression | 18+ yrs | 7.7% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Chronic kidney disease | 18+ yrs | 0.9% | 4.6% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.1% | 74.9% |
The Medici Medical Practice, 3 Windsor Street, Luton, LU1 3UA. Phone: 0844 387 8910. Website: www.medicipractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castle Street Surgery | 0.2 km | 66% |
| Town Centre Surgery | 0.4 km | 76% |
| Bute House Medical Centre | 0.7 km | 85% |
| Lea Vale Medical Practice | 0.9 km | 73% |
| Bell House Medical Centre | 1.3 km | 80% |
- Barton Hills Medical Group (72% overall experience good)
- Bell House Medical Centre (80% overall experience good)
- Dr Z Ahmad & Partners (63% overall experience good)
- Woodland Avenue Practice (72% overall experience good)
How do patients rate The Medici Medical Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Medici Medical Practice as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at The Medici Medical Practice?
17,142 patients were registered in September 2026, down 6.0% on a year earlier.
What is The Medici Medical Practice's CQC rating?
Good overall, published in August 2020.
How many GPs does The Medici Medical Practice have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 4,250 patients per GP against 2,171 across England.
Are appointments at The Medici Medical Practice face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Medici Medical Practice's phone number?
0844 387 8910.