Woodland Avenue Practice, Luton: patient reviews and CQC rating
Woodland Avenue Practice is a GP practice in Luton with 12,824 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.4 full-time-equivalent qualified GPs, or 2,932 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodland Avenue Practice
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 13th of the 25 practices in Luton with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 21 points higher than in 2025 (51%). 86 patients answered the survey (response rate 16%).
| Survey question | Woodland Avenue Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 38% | 52% | 57% |
| Easy to contact via the website | 51% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 82% | 69% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for Woodland Avenue Practice is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,824 patients were registered at Woodland Avenue Practice in September 2026, down 3.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,932 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 8.2 |
| August 2024 | 5.0 | 10.3 |
| August 2025 | 5.0 | 10.5 |
| August 2026 | 4.4 | 8.9 |
From June 2026 to August 2026 the practice recorded 4,240 appointments a month, or 331 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Woodland Avenue Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 331 | 521 | 510 |
| Face to face | 92% | 62% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.7% against 7.9%) and a learning disability (0.8% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (1.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| Depression | 18+ yrs | 7.7% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
Woodland Avenue Practice, 30 Woodland Avenue, Luton, LU3 1RW. Phone: 01582 572239. Website: www.woodlandavenuepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr R Khanchandani's Practice | 0.7 km | 71% |
| Conway Medical Centre | 0.7 km | 78% |
| Kingsway and Bramingham Medical Centre | 0.7 km | 56% |
| Dr Z Ahmad & Partners | 0.9 km | 63% |
| Lister House Surgery - Luton | 1.1 km | 46% |
- Barton Hills Medical Group (72% overall experience good)
- Bell House Medical Centre (80% overall experience good)
- Dr Z Ahmad & Partners (63% overall experience good)
- The Medici Medical Practice (67% overall experience good)
How do patients rate Woodland Avenue Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Woodland Avenue Practice as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Woodland Avenue Practice?
12,824 patients were registered in September 2026, down 3.3% on a year earlier.
What is Woodland Avenue Practice's CQC rating?
Good overall, published in June 2016.
How many GPs does Woodland Avenue Practice have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,932 patients per GP against 2,171 across England.
Are appointments at Woodland Avenue Practice face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodland Avenue Practice's phone number?
01582 572239.