The Oakley Surgery, Luton: patient reviews and CQC rating
The Oakley Surgery is a GP practice in Luton with 7,457 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 3.3 full-time-equivalent qualified GPs, or 2,237 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Oakley Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 18th of the 25 practices in Luton with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (62%). 100 patients answered the survey (response rate 17%).
| Survey question | The Oakley Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 40% | 52% | 57% |
| Easy to contact via the website | 62% | 60% | 58% |
| Easy to contact via the NHS App | 41% | 52% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 53% | 69% | 69% |
| Listened to well | 72% | 86% | 87% |
| Treated with care and concern | 76% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
CQC's overall rating for The Oakley Surgery is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,457 patients were registered at The Oakley Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,237 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 0.7 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.9 |
| August 2024 | 3.3 | 5.5 |
| August 2025 | 3.3 | 5.3 |
| August 2026 | 3.3 | 5.5 |
From June 2026 to August 2026 the practice recorded 2,871 appointments a month, or 385 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 47% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Oakley Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 521 | 510 |
| Face to face | 49% | 62% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%) and diabetes (11.9% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), depression (7.0% against 14.3%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 26.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Depression | 18+ yrs | 7.0% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
The Oakley Surgery, Addington Way, off Oakley Road, Luton, LU4 9FJ. Phone: 01582 496050. Website: www.oakleysurgery.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr WHM Matta & Partners | 0.7 km | 92% |
| Drs Mirza, Sukhani and Partners | 0.7 km | 66% |
| Lister House Surgery - Luton | 1.3 km | 46% |
| Dr Z Ahmad & Partners | 1.4 km | 63% |
| Dr Dipak Vidhu Shah's Practice | 1.4 km | 85% |
- Dr WHM Matta & Partners (92% overall experience good)
- Drs Mirza, Sukhani and Partners (66% overall experience good)
- Lister House Surgery - Luton (46% overall experience good)
- Sundon Medical Centre (73% overall experience good)
How do patients rate The Oakley Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of The Oakley Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at The Oakley Surgery?
7,457 patients were registered in September 2026, down 1.9% on a year earlier.
What is The Oakley Surgery's CQC rating?
Good overall, published in March 2016.
How many GPs does The Oakley Surgery have?
3.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,237 patients per GP against 2,171 across England.
Are appointments at The Oakley Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Oakley Surgery's phone number?
01582 496050.