Dr WHM Matta & Partners, Luton: patient reviews and CQC rating
Dr WHM Matta & Partners is a GP practice in Luton with 9,117 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 3.6 full-time-equivalent qualified GPs, or 2,540 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr WHM Matta & Partners
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 25 practices in Luton with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (80%). 109 patients answered the survey (response rate 16%).
| Survey question | Dr WHM Matta & Partners | Central East | England |
|---|---|---|---|
| Overall experience good | 92% | 75% | 77% |
| Easy to contact by phone | 76% | 52% | 57% |
| Easy to contact via the website | 79% | 60% | 58% |
| Easy to contact via the NHS App | 64% | 52% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 82% | 71% | 73% |
| Wait for appointment about right | 80% | 69% | 69% |
| Listened to well | 95% | 86% | 87% |
| Treated with care and concern | 91% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 185 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr WHM Matta & Partners is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,117 patients were registered at Dr WHM Matta & Partners in September 2026, down 2.5% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,540 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.7 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 4,980 appointments a month, or 546 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 56% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr WHM Matta & Partners | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 546 | 521 | 510 |
| Face to face | 48% | 62% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), chronic kidney disease (1.8% against 4.6%) and depression (6.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Depression | 18+ yrs | 6.8% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 45.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.8% | 74.9% |
Dr WHM Matta & Partners, Leagrave Surgery, Luton, LU4 9QZ. Phone: 01582 572817. Website: www.leagravesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Oakley Surgery | 0.7 km | 69% |
| Dr Z Ahmad & Partners | 0.8 km | 63% |
| Drs Mirza, Sukhani and Partners | 1.0 km | 66% |
| Dr Sajid Mehmood | 1.1 km | 70% |
| Lister House Surgery - Luton | 1.2 km | 46% |
- Drs Mirza, Sukhani and Partners (66% overall experience good)
- Lister House Surgery - Luton (46% overall experience good)
- Sundon Medical Centre (73% overall experience good)
- The Oakley Surgery (69% overall experience good)
How do patients rate Dr WHM Matta & Partners?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Dr WHM Matta & Partners as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Dr WHM Matta & Partners?
9,117 patients were registered in September 2026, down 2.5% on a year earlier.
What is Dr WHM Matta & Partners's CQC rating?
Good overall, published in March 2020.
How many GPs does Dr WHM Matta & Partners have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,540 patients per GP against 2,171 across England.
Are appointments at Dr WHM Matta & Partners face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr WHM Matta & Partners's phone number?
01582 572817.