Sundon Medical Centre, Luton: patient reviews and CQC rating
Sundon Medical Centre is a GP practice in Luton with 9,380 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 7.2 full-time-equivalent qualified GPs, or 1,296 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sundon Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 41%, against 54% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 25 practices in Luton with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (72%). 98 patients answered the survey (response rate 23%).
| Survey question | Sundon Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 52% | 52% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 41% | 52% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 67% | 71% | 73% |
| Wait for appointment about right | 79% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Sundon Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,380 patients were registered at Sundon Medical Centre in September 2026, down 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,296 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 1.3 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 8.2 |
| August 2024 | 6.1 | 8.3 |
| August 2025 | 6.1 | 10.6 |
| August 2026 | 7.2 | 9.9 |
From June 2026 to August 2026 the practice recorded 6,714 appointments a month, or 716 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 59% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Sundon Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 716 | 521 | 510 |
| Face to face | 43% | 62% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), heart failure (1.5% against 1.1%) and diabetes (10.0% against 7.9%). It has a lower share for chronic kidney disease (3.4% against 4.6%) and depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Sundon Medical Centre, 142-144 Sundon Park Road, Luton, LU3 3AH. Phone: 01582 571130.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Mirza, Sukhani and Partners | 1.1 km | 66% |
| Dr WHM Matta & Partners | 1.6 km | 92% |
| The Oakley Surgery | 1.7 km | 69% |
| Dr Dipak Vidhu Shah's Practice | 1.9 km | 85% |
| Dr Sajid Mehmood | 2.0 km | 70% |
- Dr WHM Matta & Partners (92% overall experience good)
- Drs Mirza, Sukhani and Partners (66% overall experience good)
- Lister House Surgery - Luton (46% overall experience good)
- The Oakley Surgery (69% overall experience good)
How do patients rate Sundon Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Sundon Medical Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Sundon Medical Centre?
9,380 patients were registered in September 2026, down 0.8% on a year earlier.
What is Sundon Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Sundon Medical Centre have?
7.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,296 patients per GP against 2,171 across England.
Are appointments at Sundon Medical Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sundon Medical Centre's phone number?
01582 571130.