Hatters Health PCN: primary care network practices and patient survey
Hatters Health PCN is a primary care network of 5 GP practices with 37,582 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,022 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Hatters Health PCN with survey results, the share of patients describing their overall experience as good ranges from 46% at Lister House Surgery - Luton to 92% at Dr WHM Matta & Partners, with a median of 69% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Dr WHM Matta & Partners has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr WHM Matta & Partners | 9,117 | 92% | 76% | Good | 2,540 |
| Sundon Medical Centre | 9,380 | 73% | 52% | Good | 1,296 |
| The Oakley Surgery | 7,457 | 69% | 40% | Good | 2,237 |
| Drs Mirza, Sukhani and Partners | 5,412 | 66% | 56% | Good | 2,360 |
| Lister House Surgery - Luton | 6,216 | 46% | 32% | Requires improvement | 2,914 |
Results for the network as a whole, from 475 responses, against Central East and England.
| Survey question | Hatters Health PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 52% | 52% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 52% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
There are 2,022 registered patients per full-time-equivalent qualified GP in Hatters Health PCN, close to England's 2,171 and Central East's 2,348. Practices recorded 529 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.6% over the year (England: shrank 1.1%).
| Measure | Hatters Health PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,022 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 529 | 521 | 510 |
| Face-to-face appointments | 51% | 62% | 63% |
| Same day as booked | 51% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 15% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Hatters Health PCN is diabetes (12.5% against 7.9%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Hatters Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% | 5,891 |
| Diabetes | 17+ yrs | 12.5% | 7.9% | 3,712 |
| Depression | 18+ yrs | 7.2% | 14.3% | 2,110 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 2,146 |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% | 1,145 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 1,140 |
| Cancer | All ages | 2.8% | 3.8% | 1,093 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 631 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 631 |
| COPD | All ages | 1.3% | 1.9% | 492 |
| Serious mental illness | All ages | 0.9% | 1.0% | 358 |
| Dementia | All ages | 0.9% | 0.8% | 353 |
| Learning disability | All ages | 0.9% | 0.6% | 339 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 263 |
| Heart failure | All ages | 0.8% | 1.1% | 320 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 215 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 54 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 161 |
| Palliative care | All ages | 0.3% | 0.6% | 134 |
- Equality PCN (5 practices)
- Medics PCN (5 practices)
- Oasis PCN (2 practices)
- Phoenix Sunrisers PCN (5 practices)
- Titan PCN (3 practices)
Which practices are in Hatters Health PCN?
Dr WHM Matta & Partners, Drs Mirza, Sukhani and Partners, Lister House Surgery - Luton, Sundon Medical Centre and The Oakley Surgery.
How do patients rate Hatters Health PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Hatters Health PCN cover?
37,582 registered patients across 5 practices in September 2026.
How many patients per GP does Hatters Health PCN have?
2,022 per full-time-equivalent qualified GP, against 2,171 across England.