Lister House Surgery - Luton, Luton: patient reviews and CQC rating
Lister House Surgery - Luton is a GP practice in Luton with 6,216 registered patients (September 2026). In the 2026 GP Patient Survey, 46% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2022. It has 2.1 full-time-equivalent qualified GPs, or 2,914 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lister House Surgery - Luton
Its result closest to England is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Its weakest is the share who described their last contact with the practice as good: 39%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 25th of the 25 practices in Luton with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (48%). 85 patients answered the survey (response rate 12%).
| Survey question | Lister House Surgery - Luton | Central East | England |
|---|---|---|---|
| Overall experience good | 46% | 75% | 77% |
| Easy to contact by phone | 32% | 52% | 57% |
| Easy to contact via the website | 39% | 60% | 58% |
| Easy to contact via the NHS App | 31% | 52% | 54% |
| Reception team helpful | 52% | 83% | 85% |
| Last contact good | 39% | 71% | 73% |
| Wait for appointment about right | 53% | 69% | 69% |
| Listened to well | 64% | 86% | 87% |
| Treated with care and concern | 70% | 85% | 86% |
| Confidence and trust in the clinician | 76% | 92% | 93% |
| Needs met | 62% | 89% | 90% |
CQC's overall rating for Lister House Surgery - Luton is Requires Improvement, published in July 2022. 2 key questions are rated differently: Safe Good and Well-led Good. It held the same rating in the report before (June 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
6,216 patients were registered at Lister House Surgery - Luton in September 2026, down 4.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,914 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.5 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 3.9 |
| August 2024 | 2.9 | 5.0 |
| August 2025 | 2.1 | 3.2 |
| August 2026 | 2.1 | 4.5 |
From June 2026 to August 2026 the practice recorded 2,514 appointments a month, or 404 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 27% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Lister House Surgery - Luton | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 404 | 521 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.0% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), depression (3.8% against 14.3%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 31.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 16.0% | 7.9% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Depression | 18+ yrs | 3.8% | 14.3% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Lister House Surgery - Luton, 473 Dunstable Road, Luton, LU4 8DG. Phone: 01582 578989. Website: www.listerhouseluton.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Conway Medical Centre | 0.7 km | 78% |
| Kingsway and Bramingham Medical Centre | 0.7 km | 56% |
| Dr Z Ahmad & Partners | 1.1 km | 63% |
| Woodland Avenue Practice | 1.1 km | 72% |
| Dr WHM Matta & Partners | 1.2 km | 92% |
- Dr WHM Matta & Partners (92% overall experience good)
- Drs Mirza, Sukhani and Partners (66% overall experience good)
- Sundon Medical Centre (73% overall experience good)
- The Oakley Surgery (69% overall experience good)
How do patients rate Lister House Surgery - Luton?
In the 2026 GP Patient Survey, 46% of patients described their overall experience of Lister House Surgery - Luton as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Lister House Surgery - Luton?
6,216 patients were registered in September 2026, down 4.7% on a year earlier.
What is Lister House Surgery - Luton's CQC rating?
Requires Improvement overall, published in July 2022.
How many GPs does Lister House Surgery - Luton have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,914 patients per GP against 2,171 across England.
Are appointments at Lister House Surgery - Luton face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lister House Surgery - Luton's phone number?
01582 578989.