Kingsway and Bramingham Medical Centre, Luton: patient reviews and CQC rating
Kingsway and Bramingham Medical Centre is a GP practice in Luton with 17,131 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). It has 4.0 full-time-equivalent qualified GPs, or 4,283 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsway and Bramingham Medical Centre
Its result closest to England is the share who said they were treated with care and concern: 85%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 24th of the 25 practices in Luton with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (59%). 97 patients answered the survey (response rate 12%).
| Survey question | Kingsway and Bramingham Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 56% | 75% | 77% |
| Easy to contact by phone | 42% | 52% | 57% |
| Easy to contact via the website | 34% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 52% | 54% |
| Reception team helpful | 62% | 83% | 85% |
| Last contact good | 59% | 71% | 73% |
| Wait for appointment about right | 53% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
17,131 patients were registered at Kingsway and Bramingham Medical Centre in September 2026, down 4.9% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 4,283 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 4.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 5,273 appointments a month, or 308 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 40% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Kingsway and Bramingham Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 308 | 521 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.8% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.8% against 2.2%) and depression (4.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| High blood pressure | All ages | 10.3% | 15.2% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Depression | 18+ yrs | 4.8% | 14.3% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Cancer | All ages | 1.4% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
Kingsway and Bramingham Medical Centre, 385 Dunstable Road, Luton, LU4 8BY. Phone: 01582 847808.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Conway Medical Centre | 0.0 km | 78% |
| Woodland Avenue Practice | 0.7 km | 72% |
| Lister House Surgery - Luton | 0.7 km | 46% |
| Dr R Khanchandani's Practice | 1.0 km | 71% |
| Bell House Medical Centre | 1.1 km | 80% |
- Conway Medical Centre (78% overall experience good)
- Dr Dipak Vidhu Shah's Practice (85% overall experience good)
- Dr Sajid Mehmood (70% overall experience good)
- Malzeard Road Medical Centre (74% overall experience good)
How do patients rate Kingsway and Bramingham Medical Centre?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Kingsway and Bramingham Medical Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Kingsway and Bramingham Medical Centre?
17,131 patients were registered in September 2026, down 4.9% on a year earlier.
How many GPs does Kingsway and Bramingham Medical Centre have?
4.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,283 patients per GP against 2,171 across England.
Are appointments at Kingsway and Bramingham Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsway and Bramingham Medical Centre's phone number?
01582 847808.