Malzeard Road Medical Centre, Luton: patient reviews and CQC rating
Malzeard Road Medical Centre is a GP practice in Luton with 9,596 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Central East: 75%). It has 3.2 full-time-equivalent qualified GPs, or 2,974 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Malzeard Road Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 73%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 25 practices in Luton with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (66%). 88 patients answered the survey (response rate 10%).
| Survey question | Malzeard Road Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 48% | 52% | 57% |
| Easy to contact via the website | 69% | 60% | 58% |
| Easy to contact via the NHS App | 47% | 52% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 65% | 71% | 73% |
| Wait for appointment about right | 68% | 69% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
9,596 patients were registered at Malzeard Road Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,974 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.2 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 6,981 appointments a month, or 727 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 68% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Malzeard Road Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 727 | 521 | 510 |
| Face to face | 56% | 62% | 63% |
| Same day as booked | 68% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.9% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.4% against 2.2%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 35.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.9% | 7.9% |
| High blood pressure | All ages | 10.4% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Cancer | All ages | 0.8% | 3.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.5% | 74.9% |
Malzeard Road Medical Centre, 2a Malzeard Road, Luton, LU3 1BD. Phone: 01582 481700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bell House Medical Centre | 0.5 km | 80% |
| Dr R Khanchandani's Practice | 0.5 km | 71% |
| Lea Vale Medical Practice | 0.7 km | 73% |
| Bute House Medical Centre | 0.9 km | 85% |
| Woodland Avenue Practice | 1.1 km | 72% |
- Conway Medical Centre (78% overall experience good)
- Dr Dipak Vidhu Shah's Practice (85% overall experience good)
- Dr Sajid Mehmood (70% overall experience good)
- Kingsway and Bramingham Medical Centre (56% overall experience good)
How do patients rate Malzeard Road Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Malzeard Road Medical Centre as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Malzeard Road Medical Centre?
9,596 patients were registered in September 2026, down 2.4% on a year earlier.
How many GPs does Malzeard Road Medical Centre have?
3.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,974 patients per GP against 2,171 across England.
Are appointments at Malzeard Road Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Malzeard Road Medical Centre's phone number?
01582 481700.