Wheatfield Surgery, Luton: patient reviews and CQC rating
Wheatfield Surgery is a GP practice in Luton with 11,859 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2021. It has 6.9 full-time-equivalent qualified GPs, or 1,724 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wheatfield Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 27%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 19th of the 25 practices in Luton with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 112 patients answered the survey (response rate 23%).
| Survey question | Wheatfield Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 33% | 52% | 57% |
| Easy to contact via the website | 42% | 60% | 58% |
| Easy to contact via the NHS App | 27% | 52% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 52% | 71% | 73% |
| Wait for appointment about right | 58% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 267 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wheatfield Surgery is Requires Improvement, published in November 2021. One key question is rated differently: Caring Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
11,859 patients were registered at Wheatfield Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,724 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 4.4 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 12.0 |
| August 2024 | 6.2 | 10.6 |
| August 2025 | 6.2 | 10.8 |
| August 2026 | 6.9 | 13.9 |
From June 2026 to August 2026 the practice recorded 5,972 appointments a month, or 504 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 45% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Wheatfield Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 521 | 510 |
| Face to face | 87% | 62% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.4% against 7.9%) and COPD (2.3% against 1.9%). It has a lower share for osteoporosis (0.5% against 1.2%), heart failure (0.8% against 1.1%) and depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Wheatfield Surgery, 60 Wheatfield Road, Lewsey Farm, Luton, LU4 0TR. Phone: 01582 601116. Website: www.wheatfieldroad.surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Dipak Vidhu Shah's Practice | 0.8 km | 85% |
| Dr Jinmi & Partners | 1.4 km | 51% |
| Drs Mirza, Sukhani and Partners | 1.8 km | 66% |
| Grove View Integrated Health Hub | 2.1 km | 78% |
| The Oakley Surgery | 2.2 km | 69% |
- Dr Jinmi & Partners (51% overall experience good)
- Toddington Medical Centre (76% overall experience good)
How do patients rate Wheatfield Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Wheatfield Surgery as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Wheatfield Surgery?
11,859 patients were registered in September 2026, down 2.7% on a year earlier.
What is Wheatfield Surgery's CQC rating?
Requires Improvement overall, published in November 2021.
How many GPs does Wheatfield Surgery have?
6.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,724 patients per GP against 2,171 across England.
Are appointments at Wheatfield Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wheatfield Surgery's phone number?
01582 601116.