Lea Vale Medical Practice, Luton: patient reviews and CQC rating

What patients say about Lea Vale Medical Practice

Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 41%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.

On overall experience it is 11th of the 25 practices in Luton with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (71%). 155 patients answered the survey (response rate 17%).

In the Friends and Family Test for July 2026, 87% of 1,297 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Lea Vale Medical Practice is Outstanding, published in April 2020. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (June 2015).

47,326 patients were registered at Lea Vale Medical Practice in September 2026, down 1.2% on a year earlier (England: down 1.1%).

8% of its patients are aged 65 or over, against 19% across England. With 17.9 full-time-equivalent qualified GPs, there are 2,639 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 10.5 nurses and 12.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 20,982 appointments a month, or 443 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 24% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).

46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (1.0% against 2.2%) and chronic kidney disease (2.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 29.6 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.3 for men (England: 83.0 and 79.1).

35% of the practice's patients live in the LU1 postcode district, followed by LU2 (23%), LU3 (14%) and MK45 (13%). 78% live in Luton, the council area the practice is in.

Lea Vale Medical Practice, Liverpool Road Health Centre, 9 Mersey Place, Liverpool Road, Luton, LU1 1HH. Phone: 01582 722525. Website: www.leavale.nhs.uk.