Dr Z Ahmad & Partners, Luton: patient reviews and CQC rating
Dr Z Ahmad & Partners is a GP practice in Luton with 13,782 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2018.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Z Ahmad & Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 62%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 23rd of the 25 practices in Luton with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (64%). 93 patients answered the survey (response rate 14%).
| Survey question | Dr Z Ahmad & Partners | Central East | England |
|---|---|---|---|
| Overall experience good | 63% | 75% | 77% |
| Easy to contact by phone | 40% | 52% | 57% |
| Easy to contact via the website | 45% | 60% | 58% |
| Easy to contact via the NHS App | 57% | 52% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 60% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 62% | 86% | 87% |
| Treated with care and concern | 70% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
CQC's overall rating for Dr Z Ahmad & Partners is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,782 patients were registered at Dr Z Ahmad & Partners in September 2026, down 1.1% on a year earlier (England: down 1.1%).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 3,289 appointments a month, or 239 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 25% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Dr Z Ahmad & Partners | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 239 | 521 | 510 |
| Face to face | 97% | 62% | 63% |
| Same day as booked | 25% | 48% | 45% |
| More than 28 days after booking | 18% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.2% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (1.3% against 4.6%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.2% | 7.9% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
Dr Z Ahmad & Partners, Gardenia Surgery, 2a Gardenia Avenue, Luton, LU3 2NS. Phone: 01582 346259. Website: www.gardeniasurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Sajid Mehmood | 0.7 km | 70% |
| Dr WHM Matta & Partners | 0.8 km | 92% |
| Woodland Avenue Practice | 0.9 km | 72% |
| Lister House Surgery - Luton | 1.1 km | 46% |
| Conway Medical Centre | 1.3 km | 78% |
- Barton Hills Medical Group (72% overall experience good)
- Bell House Medical Centre (80% overall experience good)
- The Medici Medical Practice (67% overall experience good)
- Woodland Avenue Practice (72% overall experience good)
How do patients rate Dr Z Ahmad & Partners?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Dr Z Ahmad & Partners as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Dr Z Ahmad & Partners?
13,782 patients were registered in September 2026, down 1.1% on a year earlier.
What is Dr Z Ahmad & Partners's CQC rating?
Good overall, published in May 2018.
Are appointments at Dr Z Ahmad & Partners face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Z Ahmad & Partners's phone number?
01582 346259.