Barton Hills Medical Group, Luton: patient reviews and CQC rating
Barton Hills Medical Group is a GP practice in Luton with 8,299 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 3.1 full-time-equivalent qualified GPs, or 2,660 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Barton Hills Medical Group
Its result closest to England is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 30%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 14th of the 25 practices in Luton with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 111 patients answered the survey (response rate 26%).
| Survey question | Barton Hills Medical Group | Central East | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 37% | 52% | 57% |
| Easy to contact via the website | 46% | 60% | 58% |
| Easy to contact via the NHS App | 30% | 52% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 68% | 69% | 69% |
| Listened to well | 76% | 86% | 87% |
| Treated with care and concern | 70% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 70 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Barton Hills Medical Group is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,299 patients were registered at Barton Hills Medical Group in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,660 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 8.2 |
| August 2024 | 3.1 | 7.4 |
| August 2025 | 3.1 | 6.1 |
| August 2026 | 3.1 | 7.9 |
From June 2026 to August 2026 the practice recorded 3,165 appointments a month, or 381 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Barton Hills Medical Group | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 521 | 510 |
| Face to face | 92% | 62% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%) and chronic kidney disease (6.0% against 4.6%). It has a lower share for osteoporosis (0.4% against 1.2%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Barton Hills Medical Group, Whitehorse Vale, Barton Hills, Luton, LU3 4AD. Phone: 01582 490087. Website: www.bhmg.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Sajid Mehmood | 1.5 km | 70% |
| Dr Z Ahmad & Partners | 2.2 km | 63% |
| Sundon Medical Centre | 2.2 km | 73% |
| Dr WHM Matta & Partners | 2.4 km | 92% |
| Woodland Avenue Practice | 2.8 km | 72% |
- Bell House Medical Centre (80% overall experience good)
- Dr Z Ahmad & Partners (63% overall experience good)
- The Medici Medical Practice (67% overall experience good)
- Woodland Avenue Practice (72% overall experience good)
How do patients rate Barton Hills Medical Group?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Barton Hills Medical Group as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Barton Hills Medical Group?
8,299 patients were registered in September 2026, up 0.4% on a year earlier.
What is Barton Hills Medical Group's CQC rating?
Good overall, published in January 2020.
How many GPs does Barton Hills Medical Group have?
3.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,660 patients per GP against 2,171 across England.
Are appointments at Barton Hills Medical Group face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Barton Hills Medical Group's phone number?
01582 490087.