Nexus Health Group, London: patient reviews and CQC rating
Nexus Health Group is a GP practice in London with 76,444 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2020. It has 29.8 full-time-equivalent qualified GPs, or 2,566 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Nexus Health Group
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 78%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 300th of the 648 practices in London with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (66%). 121 patients answered the survey (response rate 17%).
| Survey question | Nexus Health Group | South East London | England |
|---|---|---|---|
| Overall experience good | 79% | 76% | 77% |
| Easy to contact by phone | 55% | 57% | 57% |
| Easy to contact via the website | 70% | 58% | 58% |
| Easy to contact via the NHS App | 65% | 55% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 63% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 232 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Nexus Health Group is Requires Improvement, published in January 2020. 3 key questions are rated differently: Safe Good, Well-led Good and Caring Good. Its previous overall rating was Inadequate (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
76,444 patients were registered at Nexus Health Group in September 2026, up 2.0% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 29.8 full-time-equivalent qualified GPs, there are 2,566 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 23.9 nurses and 12.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 24.6 | 27.6 |
| August 2024 | 27.1 | 37.8 |
| August 2025 | 27.8 | 40.4 |
| August 2026 | 29.8 | 42.3 |
From June 2026 to August 2026 the practice recorded 21,133 appointments a month, or 276 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 27% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Nexus Health Group | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 276 | 399 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.5% against 1.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.6% | 14.3% |
| High blood pressure | All ages | 12.3% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.7% | 74.9% |
Nexus Health Group, 2 Princess Street, Elephant and Castle, London, SE1 6JP. Phone: 020 3302 3007. Website: www.princessstreetgrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Falmouth Road Group Practice | 0.6 km | 65% |
| Hurley Clinic | 0.6 km | 59% |
| Penrose Surgery | 1.0 km | 75% |
| Waterloo Health Centre | 1.0 km | 75% |
| Dr Shivraj Chudha | 1.1 km | 68% |
- Albion Street Group Practice (75% overall experience good)
- Dr Abdel Aziz Abu-Nijaila (78% overall experience good)
- Dr B Bhatti & Dr R Das (67% overall experience good)
- Dr Shivraj Chudha (68% overall experience good)
- East Street Surgery, Harold Moody Health Centre (94% overall experience good)
- Falmouth Road Group Practice (65% overall experience good)
- New Mill Street Medical Surgery (75% overall experience good)
- Park Medical Centre (70% overall experience good)
- Penrose Surgery (75% overall experience good)
- Qhs GP Care Home Service (86% overall experience good)
- Silverlock Medical Centre (67% overall experience good)
- The Villa Street Medical Centre (85% overall experience good)
How do patients rate Nexus Health Group?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Nexus Health Group as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Nexus Health Group?
76,444 patients were registered in September 2026, up 2.0% on a year earlier.
What is Nexus Health Group's CQC rating?
Requires Improvement overall, published in January 2020.
How many GPs does Nexus Health Group have?
29.8 full-time-equivalent qualified GPs (46 qualified GPs by headcount), which is 2,566 patients per GP against 2,171 across England.
Are appointments at Nexus Health Group face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Nexus Health Group's phone number?
020 3302 3007.