Penrose Surgery, London: patient reviews and CQC rating
Penrose Surgery is a GP practice in London with 15,819 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 4.7 full-time-equivalent qualified GPs, or 3,390 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penrose Surgery
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 405th of the 648 practices in London with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (78%). 118 patients answered the survey (response rate 15%).
| Survey question | Penrose Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 54% | 57% | 57% |
| Easy to contact via the website | 45% | 58% | 58% |
| Easy to contact via the NHS App | 47% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 78% of 111 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penrose Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,819 patients were registered at Penrose Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 3,390 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 3.4 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 4.9 | 7.0 |
| August 2025 | 5.8 | 6.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,308 appointments a month, or 272 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 24% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Penrose Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 272 | 399 | 510 |
| Face to face | 81% | 54% | 63% |
| Same day as booked | 24% | 45% | 45% |
| More than 28 days after booking | 19% | 2% | 5% |
| Did not attend | 12% | 7% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), atrial fibrillation (0.6% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.7% | 14.3% |
| High blood pressure | All ages | 8.3% | 15.2% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.5% | 74.9% |
Penrose Surgery, 33 Penrose Street, Walworth, London, SE17 3DW. Phone: 020 7703 3677. Website: www.penrosesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Villa Street Medical Centre | 0.7 km | 85% |
| Hurley Clinic | 0.7 km | 59% |
| East Street Surgery, Harold Moody Health Centre | 0.8 km | 94% |
| Nexus Health Group | 1.0 km | 79% |
| Falmouth Road Group Practice | 1.1 km | 65% |
- Albion Street Group Practice (75% overall experience good)
- Dr Abdel Aziz Abu-Nijaila (78% overall experience good)
- Dr B Bhatti & Dr R Das (67% overall experience good)
- Dr Shivraj Chudha (68% overall experience good)
- East Street Surgery, Harold Moody Health Centre (94% overall experience good)
- Falmouth Road Group Practice (65% overall experience good)
- New Mill Street Medical Surgery (75% overall experience good)
- Nexus Health Group (79% overall experience good)
- Park Medical Centre (70% overall experience good)
- Qhs GP Care Home Service (86% overall experience good)
- Silverlock Medical Centre (67% overall experience good)
- The Villa Street Medical Centre (85% overall experience good)
How do patients rate Penrose Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Penrose Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Penrose Surgery?
15,819 patients were registered in September 2026, down 1.3% on a year earlier.
What is Penrose Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Penrose Surgery have?
4.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 3,390 patients per GP against 2,171 across England.
Are appointments at Penrose Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penrose Surgery's phone number?
020 7703 3677.