The Villa Street Medical Centre, London: patient reviews and CQC rating
The Villa Street Medical Centre is a GP practice in London with 8,848 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.6 full-time-equivalent qualified GPs, or 1,567 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Villa Street Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 82%, above the England figure of 54%. Its result closest to England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 159th of the 648 practices in London with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (93%). 106 patients answered the survey (response rate 16%).
| Survey question | The Villa Street Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 85% | 76% | 77% |
| Easy to contact by phone | 76% | 57% | 57% |
| Easy to contact via the website | 60% | 58% | 58% |
| Easy to contact via the NHS App | 82% | 55% | 54% |
| Reception team helpful | 98% | 85% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 78% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 132 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Villa Street Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,848 patients were registered at The Villa Street Medical Centre in September 2026, down 4.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,567 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 2.9 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 7.9 |
| August 2024 | 5.5 | 8.7 |
| August 2025 | 5.9 | 8.8 |
| August 2026 | 5.6 | 8.6 |
From June 2026 to August 2026 the practice recorded 3,820 appointments a month, or 432 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Villa Street Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 399 | 510 |
| Face to face | 62% | 54% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.8% against 2.2%) and coronary heart disease (1.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 29.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.5% | 14.3% |
| High blood pressure | All ages | 10.2% | 15.2% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
The Villa Street Medical Centre, 47 Villa Street, London, SE17 2EL. Phone: 020 7703 7393. Website: www.villastreetmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| East Street Surgery, Harold Moody Health Centre | 0.2 km | 94% |
| Dr Abdel Aziz Abu-Nijaila | 0.7 km | 78% |
| Penrose Surgery | 0.7 km | 75% |
| Falmouth Road Group Practice | 1.2 km | 65% |
| Parkside Medical Centre | 1.2 km | 80% |
- Albion Street Group Practice (75% overall experience good)
- Dr Abdel Aziz Abu-Nijaila (78% overall experience good)
- Dr B Bhatti & Dr R Das (67% overall experience good)
- Dr Shivraj Chudha (68% overall experience good)
- East Street Surgery, Harold Moody Health Centre (94% overall experience good)
- Falmouth Road Group Practice (65% overall experience good)
- New Mill Street Medical Surgery (75% overall experience good)
- Nexus Health Group (79% overall experience good)
- Park Medical Centre (70% overall experience good)
- Penrose Surgery (75% overall experience good)
- Qhs GP Care Home Service (86% overall experience good)
- Silverlock Medical Centre (67% overall experience good)
How do patients rate The Villa Street Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Villa Street Medical Centre as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at The Villa Street Medical Centre?
8,848 patients were registered in September 2026, down 4.0% on a year earlier.
What is The Villa Street Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does The Villa Street Medical Centre have?
5.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,567 patients per GP against 2,171 across England.
Are appointments at The Villa Street Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Villa Street Medical Centre's phone number?
020 7703 7393.