East Street Surgery, Harold Moody Health Centre, London: patient reviews and CQC rating
East Street Surgery, Harold Moody Health Centre is a GP practice in London with 6,059 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). It has 3.6 full-time-equivalent qualified GPs, or 1,671 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Street Surgery, Harold Moody Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 12th of the 648 practices in London with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (89%). 89 patients answered the survey (response rate 14%).
| Survey question | East Street Surgery, Harold Moody Health Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 94% | 76% | 77% |
| Easy to contact by phone | 83% | 57% | 57% |
| Easy to contact via the website | 71% | 58% | 58% |
| Easy to contact via the NHS App | 78% | 55% | 54% |
| Reception team helpful | 95% | 85% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 96 responses rated the practice good or very good (England: 92%).
6,059 patients were registered at East Street Surgery, Harold Moody Health Centre in September 2026, down 11.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,671 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 2,890 appointments a month, or 477 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | East Street Surgery, Harold Moody Health Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 477 | 399 | 510 |
| Face to face | 45% | 54% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.0% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
East Street Surgery, Harold Moody Health Centre, 60 Thurlow Street, London, SE17 2GN. Phone: 020 7703 4550.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Villa Street Medical Centre | 0.2 km | 85% |
| Dr Abdel Aziz Abu-Nijaila | 0.4 km | 78% |
| Penrose Surgery | 0.8 km | 75% |
| Falmouth Road Group Practice | 1.1 km | 65% |
| Nexus Health Group | 1.4 km | 79% |
- Albion Street Group Practice (75% overall experience good)
- Dr Abdel Aziz Abu-Nijaila (78% overall experience good)
- Dr B Bhatti & Dr R Das (67% overall experience good)
- Dr Shivraj Chudha (68% overall experience good)
- Falmouth Road Group Practice (65% overall experience good)
- New Mill Street Medical Surgery (75% overall experience good)
- Nexus Health Group (79% overall experience good)
- Park Medical Centre (70% overall experience good)
- Penrose Surgery (75% overall experience good)
- Qhs GP Care Home Service (86% overall experience good)
- Silverlock Medical Centre (67% overall experience good)
- The Villa Street Medical Centre (85% overall experience good)
How do patients rate East Street Surgery, Harold Moody Health Centre?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of East Street Surgery, Harold Moody Health Centre as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at East Street Surgery, Harold Moody Health Centre?
6,059 patients were registered in September 2026, down 11.1% on a year earlier.
How many GPs does East Street Surgery, Harold Moody Health Centre have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,671 patients per GP against 2,171 across England.
Are appointments at East Street Surgery, Harold Moody Health Centre face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Street Surgery, Harold Moody Health Centre's phone number?
020 7703 4550.