New Mill Street Medical Surgery, London: patient reviews and CQC rating
New Mill Street Medical Surgery is a GP practice in London with 6,969 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (South East London: 76%). It has 2.9 full-time-equivalent qualified GPs, or 2,387 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Mill Street Medical Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 414th of the 648 practices in London with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (85%). 122 patients answered the survey (response rate 19%).
| Survey question | New Mill Street Medical Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 73% | 57% | 57% |
| Easy to contact via the website | 61% | 58% | 58% |
| Easy to contact via the NHS App | 76% | 55% | 54% |
| Reception team helpful | 89% | 85% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 98 responses rated the practice good or very good (England: 92%).
6,969 patients were registered at New Mill Street Medical Surgery in September 2026, down 5.1% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,387 patients per GP, close to the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 3.6 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 2,133 appointments a month, or 306 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | New Mill Street Medical Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 306 | 399 | 510 |
| Face to face | 41% | 54% | 63% |
| Same day as booked | 59% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 7% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), heart failure (0.3% against 1.1%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.4% | 14.3% |
| High blood pressure | All ages | 7.6% | 15.2% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Diabetes | 17+ yrs | 3.0% | 7.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
New Mill Street Medical Surgery, 1 Wolseley Street, London, SE1 2BP. Phone: 020 7252 1933. Website: www.newmillstreet.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr B Bhatti & Dr R Das | 0.4 km | 67% |
| Qhs GP Care Home Service | 0.4 km | 86% |
| Dr Sarit Patel | 0.7 km | 91% |
| The Wapping Group Practice | 1.0 km | 69% |
| Dr Abdel Aziz Abu-Nijaila | 1.3 km | 78% |
- Albion Street Group Practice (75% overall experience good)
- Dr Abdel Aziz Abu-Nijaila (78% overall experience good)
- Dr B Bhatti & Dr R Das (67% overall experience good)
- Dr Shivraj Chudha (68% overall experience good)
- East Street Surgery, Harold Moody Health Centre (94% overall experience good)
- Falmouth Road Group Practice (65% overall experience good)
- Nexus Health Group (79% overall experience good)
- Park Medical Centre (70% overall experience good)
- Penrose Surgery (75% overall experience good)
- Qhs GP Care Home Service (86% overall experience good)
- Silverlock Medical Centre (67% overall experience good)
- The Villa Street Medical Centre (85% overall experience good)
How do patients rate New Mill Street Medical Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of New Mill Street Medical Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at New Mill Street Medical Surgery?
6,969 patients were registered in September 2026, down 5.1% on a year earlier.
How many GPs does New Mill Street Medical Surgery have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,387 patients per GP against 2,171 across England.
Are appointments at New Mill Street Medical Surgery face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Mill Street Medical Surgery's phone number?
020 7252 1933.