Silverlock Medical Centre, London: patient reviews and CQC rating
Silverlock Medical Centre is a GP practice in London with 17,315 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2023. It has 5.3 full-time-equivalent qualified GPs, or 3,252 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Silverlock Medical Centre
Its result closest to England is the share who described their last contact with the practice as good: 69%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 541st of the 648 practices in London with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (64%). 97 patients answered the survey (response rate 10%).
| Survey question | Silverlock Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 67% | 76% | 77% |
| Easy to contact by phone | 47% | 57% | 57% |
| Easy to contact via the website | 32% | 58% | 58% |
| Easy to contact via the NHS App | 40% | 55% | 54% |
| Reception team helpful | 75% | 85% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 176 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Silverlock Medical Centre is Good, published in March 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (October 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,315 patients were registered at Silverlock Medical Centre in September 2026, up 2.5% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 3,252 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 4.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.1 |
| August 2024 | 4.3 | 6.4 |
| August 2025 | 3.9 | 5.8 |
| August 2026 | 5.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 5,541 appointments a month, or 320 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Silverlock Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 320 | 399 | 510 |
| Face to face | 56% | 54% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 12% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.2% | 14.3% |
| High blood pressure | All ages | 7.8% | 15.2% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Coronary heart disease | All ages | 0.9% | 3.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Silverlock Medical Centre, 2 Verney Way, London, SE16 3HA. Phone: 020 7237 4091. Website: www.silverlockmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Medical Centre | 1.2 km | 70% |
| Queens Road Surgery | 1.2 km | 67% |
| Dr B Bhatti & Dr R Das | 1.3 km | 67% |
| Qhs GP Care Home Service | 1.3 km | 86% |
| The Acorn & Gaumont House Surgery | 1.3 km | 69% |
- Albion Street Group Practice (75% overall experience good)
- Dr Abdel Aziz Abu-Nijaila (78% overall experience good)
- Dr B Bhatti & Dr R Das (67% overall experience good)
- Dr Shivraj Chudha (68% overall experience good)
- East Street Surgery, Harold Moody Health Centre (94% overall experience good)
- Falmouth Road Group Practice (65% overall experience good)
- New Mill Street Medical Surgery (75% overall experience good)
- Nexus Health Group (79% overall experience good)
- Park Medical Centre (70% overall experience good)
- Penrose Surgery (75% overall experience good)
- Qhs GP Care Home Service (86% overall experience good)
- The Villa Street Medical Centre (85% overall experience good)
How do patients rate Silverlock Medical Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Silverlock Medical Centre as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Silverlock Medical Centre?
17,315 patients were registered in September 2026, up 2.5% on a year earlier.
What is Silverlock Medical Centre's CQC rating?
Good overall, published in March 2023.
How many GPs does Silverlock Medical Centre have?
5.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,252 patients per GP against 2,171 across England.
Are appointments at Silverlock Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Silverlock Medical Centre's phone number?
020 7237 4091.