Hurley Clinic, London: patient reviews and CQC rating
Hurley Clinic is a GP practice in London with 22,893 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2023. It has 6.7 full-time-equivalent qualified GPs, or 3,403 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hurley Clinic
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Its weakest is the share who described their overall experience of the practice as good: 59%, below the England figure of 77%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 614th of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (67%). 93 patients answered the survey (response rate 13%).
| Survey question | Hurley Clinic | South East London | England |
|---|---|---|---|
| Overall experience good | 59% | 76% | 77% |
| Easy to contact by phone | 49% | 57% | 57% |
| Easy to contact via the website | 48% | 58% | 58% |
| Easy to contact via the NHS App | 47% | 55% | 54% |
| Reception team helpful | 81% | 85% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 60% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 209 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hurley Clinic is Requires Improvement, published in November 2023. One key question is rated differently: Caring Good. Its previous overall rating was Good (July 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
22,893 patients were registered at Hurley Clinic in September 2026, down 2.0% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 3,403 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 4.9 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 6.7 | 7.8 |
From June 2026 to August 2026 the practice recorded 8,928 appointments a month, or 390 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 52% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hurley Clinic | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 399 | 510 |
| Face to face | 33% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.8% | 14.3% |
| High blood pressure | All ages | 8.0% | 15.2% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| COPD | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.4% | 74.9% |
Hurley Clinic, Ebenezer House, Kennington Lane, London, SE11 4HJ. Phone: 020 7735 7918.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nexus Health Group | 0.6 km | 79% |
| Penrose Surgery | 0.7 km | 75% |
| Gray’s Inn Medical Group Vauxhall | 0.8 km | 69% |
| Falmouth Road Group Practice | 1.1 km | 65% |
| Waterloo Health Centre | 1.2 km | 75% |
- Gray’s Inn Medical Group Vauxhall (69% overall experience good)
- Lambeth Walk Group Practice (77% overall experience good)
- Mawbey Group Practice (75% overall experience good)
- South Lambeth Road Practice (80% overall experience good)
- Waterloo Health Centre (75% overall experience good)
How do patients rate Hurley Clinic?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Hurley Clinic as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Hurley Clinic?
22,893 patients were registered in September 2026, down 2.0% on a year earlier.
What is Hurley Clinic's CQC rating?
Requires Improvement overall, published in November 2023.
How many GPs does Hurley Clinic have?
6.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 3,403 patients per GP against 2,171 across England.
Are appointments at Hurley Clinic face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hurley Clinic's phone number?
020 7735 7918.